Amber Thaiz Urena
New York
Summary
Dynamic professional with a proven track record, known for high productivity and efficiency in task completion. Possess specialized skills in community outreach, program development, active listening, empathy, problem-solving, and adaptability. Excelled in fostering community outreach, building relationships, and delivering exceptional attention to detail and problem-solving abilities. Ready to leverage these abilities to make an impactful contribution to a new role.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Idea Insurance Agency
Orlando
08.2025 - 11.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments and maintained calendars for office staff efficiently.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Maintained front desk supplies and ordered inventory as needed.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to improve front desk operations.
- Updated visitor logs and maintained confidentiality of sensitive information.
- Assisted with scheduling appointments for clients and visitors.
- Responded to inquiries and room requests made online, by phone, and via email.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Explained policies and procedures to visitors.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Handled sensitive information in a confidential manner.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Quality Control Lead Inspector
NYCHA New York City Housing Authority
New York City
12.2023 - 01.2025
- Conducted detailed lead inspections of residential properties to ensure compliance with federal building codes.
- Generated detailed reports outlining inspection results.
- Inspected building components such as foundations, walls, roofs, windows, doors, and stairs.
- Prepared detailed reports outlining findings from inspections, including recommendations for corrective action when necessary.
Building Porter
Signature Cleaning Services Inc.
New York
02.2019 - 10.2022
- Polished windows, glass partitions, and mirrors using sponges or squeegees.
- Cleaned various work areas by mopping, sweeping, and vacuuming.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
Lead Cashier
Mcdonalds
New York
06.2018 - 01.2019
- Handled large amounts of cash and transactions efficiently and carefully, ensuring no errors.
- Take credit cards, debit cards, and cash transactions in a fast-paced environment.
- Trained new employees on cash register procedures.
Sales Floor Coordinator
Marshalls
New York
10.2017 - 04.2018
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- In charge of restocking and maintaining the clothing and makeup department.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
St James Academy High School
New York, NYAssociate of Arts - Arts of Sciences
Guttman Community College
New York, NYSkills
- Time management
- Leadership
- Communication
- Customer service skills
- Computer skills
- Attention to detail
- Team leadership
- Conflict resolution
- Training and development
- Compliance reporting
- Quality assurance
- Risk assessment
- Inventory management
- Team collaboration
- Appointment scheduling
- Customer service
- Effective communication
- Problem solving
- Product presentation
- Professionalism
- Policy enforcement
- Orientation and training
- Critical thinking
Languages
English, Spanish
Timeline
Front Desk Receptionist
Idea Insurance Agency
08.2025 - 11.2025
Quality Control Lead Inspector
NYCHA New York City Housing Authority
12.2023 - 01.2025
Building Porter
Signature Cleaning Services Inc.
02.2019 - 10.2022
Lead Cashier
Mcdonalds
06.2018 - 01.2019
Sales Floor Coordinator
Marshalls
10.2017 - 04.2018
High School Diploma -
St James Academy High School
Associate of Arts - Arts of Sciences
Guttman Community College