Amada Benavides
Linwood,NJ
Summary
Banking professional with extensive experience in financial services and customer relations, contributing to streamlined operations and enhanced client satisfaction. Highly collaborative team player known for delivering consistent results and adapting to evolving situations. Skilled in risk management and account reconciliation.
Overview
10
10
years of professional experience
Work History
Retail Banker
TD Bank
Somers Point, NJ
10.2025 - Current
- Educated clients on financial products, enhancing their understanding and satisfaction.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Enhanced customer loyalty through proactive communication and timely resolution of issues.
Banking Associate
TD Bank
Somers Point, NJ
05.2024 - 10.2025
- Exceeded metrics 100% through proactive outreach efforts, promoting bank offerings to new and existing clients.
- Improved customer retention rates with tailored financial advice, helping clients achieve their short-term goals while planning for long-term success.
Medical Scheduler
Atlantic Medical Imaging - Township Of Galloway
Galloway, NJ
11.2020 - 04.2024
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointme
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Part Time Server
Borgata Hotel Casino & Spa
Atlantic City, NJ
12.2019 - 03.2020
- Greeted and maintained relationships with regular customers.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Peer Support Partner
Atlantic Cape Family Support Organization Inc
Northfield, NJ
03.2019 - 12.2019
- Communicated with individuals' family members, offering information and insight into support services available at community level Attended IEP meetings to provide accurate consecutive translation of conversations (Spanish/English) between members (Child Study Team), Government entities, Medical appointments,Court appearing and advocating for the Caregiver Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills Observed strict regulations and procedures regarding each individual to ensure personal and health information was kept confidential Developed custom tailored ISP/FANS with/without team members on NJChildren System of Care based on the system wraparound for each family.
Bank Teller
Wells Fargo Bank
Ocean City, NJ
10.2016 - 03.2019
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Promoted products or services to each customer to consistently achieve sales targets.
- Sold and cross-sold bank products to new and existing customers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma - undefined
Cervantes High School
Guayaquil, EcuadorAmerican Sign Language (ASL) I - undefined
Atlantic Cape Community College
Mays Landing, NJSkills
- Branch operations
- Cross-selling products
- Customer Service-oriented
- Analytical thinking
Timeline
Retail Banker
TD Bank
10.2025 - Current
Banking Associate
TD Bank
05.2024 - 10.2025
Medical Scheduler
Atlantic Medical Imaging - Township Of Galloway
11.2020 - 04.2024
Part Time Server
Borgata Hotel Casino & Spa
12.2019 - 03.2020
Peer Support Partner
Atlantic Cape Family Support Organization Inc
03.2019 - 12.2019
Bank Teller
Wells Fargo Bank
10.2016 - 03.2019
High School Diploma - undefined
Cervantes High School
American Sign Language (ASL) I - undefined
Atlantic Cape Community College