Amadeona Wilson
Nashville,TN
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Custodian
ABM Janitorial Services
02.2023 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Customer Service Associate
Walgreens
05.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Online Personal Shopper
Walmart
12.2021 - 04.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Loaded and unloaded orders at customer's homes or locations.
Cashier
Dairy Queen Store
04.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
Education
High School Diploma -
East Nashville Magnet High School
Nashville, TN05.2023
Skills
- Heavy Lifting
- Equipment Inspection
- Groundskeeping
- Supply Management
- Team Collaboration
- Regulatory Compliance
- Customer Support
- Guest Services
- Problem Resolution
- Customer Service
- Complex Problem-Solving
- Negotiation
Timeline
Custodian
ABM Janitorial Services
02.2023 - Current
Customer Service Associate
Walgreens
05.2022 - 10.2022
Online Personal Shopper
Walmart
12.2021 - 04.2022
Cashier
Dairy Queen Store
04.2021 - 10.2021
High School Diploma -
East Nashville Magnet High School