Amado Aguayo
Baton Rouge,LA
Summary
Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering two years of related experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Training and Change Consultant
IBM
07.2022 - Current
- Spearheaded creation of 47 video demos, managing end-to-end production from script development to recording testing scripts. These demos served as crucial training resources, providing comprehensive insights into new processes and technologies.
- Developed comprehensive communication toolkit, featuring posters highlighting important dates and timeframes, as well as checklists for supervisors to effectively communicate with staff during organizational changes.
- Designed and executed employee surveys to gauge sentiments and readiness for impending changes within company. Analyzed survey data to inform training strategies and adapt change management approaches.
- Led development of change impact assessments for Organizational Change Management (OCM) and training purposes. These assessments played pivotal role in identifying and mitigating potential challenges, ensuring smooth transition for employees.
- Created targeted training material for SAP processes, including Quick Reference Guides (QRGs) and Instructor-Led Training (ILT) modules. These materials enhanced understanding and proficiency of employees in EWM processes, contributing to improved operational efficiency.
Quality Assurance/Quality Control Tester
DBYSGRAPH Inc
03.2022 - 07.2022
- Proficient manual software tester is adept in functional testing, regression testing, usability testing, and black box testing methodologies.
- Skilled in leveraging Help + Manual to create comprehensive Help files. Additionally, serve as business analyst for project in its maintenance phase, providing valuable insights and expertise.
- Demonstrate exceptional customer service skills while serving as point of contact for clients. Effectively showcase product features and functionality through product demos and deliver comprehensive product training to end-users.
- Produced comprehensive and up-to-date bug reports, successfully identifying, and documenting 25 unique bug reports that were instrumental in enabling Development team to address critical issues. Meticulously maintained all findings in BUG database.
Quality Verification Tester
EA Sports
03.2021 - 03.2022
- Orchestrated software quality assurance testing for prominent global video game company, leading dedicated QA team. Collaborated with team members to detect and resolve issues, bugs, and defects in test software builds, while actively contributing to Regression Testing, Scripted Testing, Play Testing, and Ad-Hoc Testing.
- Recognized by senior management for consistently providing support to 15 QA Analysts, diligently monitoring testing queue to ensure timely progress, and procuring essential hardware resources to fulfill all testing requirements.
- Collaborated closely with Database Manager to formulate and execute comprehensive test plans, cases, and reports aligned with project and technical specifications. Collaborated with developers to spearhead verification tests, promptly identifying and rectifying issues to guarantee delivery of high-quality products within scheduled deadlines.
- Produced comprehensive and up-to-date bug reports, successfully identifying, and documenting 12 unique bug reports that were instrumental in enabling Development team to address critical issues. Meticulously maintained all findings in JIRA database.
- Delivered comprehensive training and support to fellow Analysts, focusing on technical processes, workflows, and report generation. Offered hands-on assistance with escalated technical and project challenges, resulting in accelerated onboarding, and enhanced overall team productivity for new personnel.
Project Coordinator
V and V Roofing
11.2020 - 03.2021
- Coordinated project activities, resources, equipment, and information, ensuring efficient project execution.
- Proficiently broke down complex projects into manageable actions, establishing clear timeframes for task completion.
- Effectively liaised with clients to meticulously identify and define project requirements, scope, and objectives, aligning them with client expectations.
- Assigned tasks to internal teams and played a pivotal role in schedule management to ensure timely project delivery.
- Diligently monitored project progress, promptly addressed any issues that arose, and proactively adjusted plans to meet evolving client needs.
- Utilized cutting-edge tools to monitor working hours, project plans, budgets, and expenses, ensuring project efficiency and cost-effectiveness.
- Maintained comprehensive project documentation, meticulously crafting and updating project plans and reports to support successful project outcomes.
Emergency Preparedness Manager
Ochsner Lafayette General Medical Center
05.2018 - 11.2020
- Served as primary point of contact for Emergency Operation Plans and policies across four facilities, ensuring seamless coordination and implementation.
- Managed compliance with policies and procedures, effectively communicating changes to senior leadership while incorporating valuable feedback from staff.
- Led successful completion of annual Security Risk Assessment, Environment of Care (EOC) Risk Assessment, and Hazard Vulnerability Analysis, enhancing overall preparedness.
- Developed, implemented, provided education on, and conducted annual evaluation of EOC Management Plans for Ochsner Lafayette General Main Campus.
- Pioneered establishment of talk group within Ochsner Lafayette General Health system, enabling streamlined communication among eight facilities during phone system outages.
- Championed transition of hospital communication to plain language, contributing to clearer and more effective internal communication.
- Played pivotal role in managing emergency events such as COVID-19, Hurricane/Tropical Storm Berry, and Hurricane Laura, showcasing adaptability and crisis management skills.
Patient Transport Manager
Ochsner Lafayette General Medical Center
11.2017 - 11.2020
- Managed team of over 25 employees responsible for safe and efficient patient transportation to and from medical procedures.
- Implemented and maintained employee schedules and effectively managed payroll corrections in Infor system as needed.
- Successfully elevated Press Ganey (employee engagement) score from low Tier III to top-tier (Tier I) group within first year.
- Spearheaded expansion of department's operating hours from 18 hours per day to 24 hours, resulting in increased responsibilities without need for additional staff. This strategic move led to substantial cost savings of $25,000 for department.
- Analyzed trends and gathered valuable data to identify and address inefficiencies in department's operations.
- Optimized productivity by prioritizing discharge jobs, resulting in equivalent of four full-time employee savings. This initiative yielded cost savings of $100,000 for department. Additionally, new metrics hold transporters accountable for completing 2.5 jobs per hour and maintaining lower turnaround times.
Nursing Support Service Manager
University Medical Center
06.2014 - 11.2017
- Orchestrated coordination of employees, ensuring optimal staffing levels for all hospital units.
- Elevated departmental employee satisfaction rating through personalized support in resume building and interview preparation, fostering culture of career growth and development. This initiative maintained department’s Press Ganey (employee satisfaction) score consistently above 90%.
- Skillfully managed Kronos timesheets, diligently addressing missed punches and necessary edits to maintain accurate records.
- Spearheaded one-on-one meetings to align employees with departmental standards, introduce new policies, and provide platform for addressing concerns.
- Innovated integration of new Health Unit Coordinators training class, significantly reducing training duration from 3 weeks to 10 days. This strategic move translated to annual cost savings of approximately $75,000 for department.
- Introduced novel staffing system resulting in comprehensive night shift coverage with fewer Full-time Equivalents (FTEs). This pioneering approach led to annual cost savings of approximately $20,000 for hospital.
Education
Bachelor of Arts - University Studies
Texas Tech University
Lubbock, Tx12.2016
Skills
- Management Coaching
- Timeline Development
- Client Requirements Assessment
- Operations Analysis
Certification
Trecentist Tosca Fundamentals
Automating Web Application Testing (AS1) (July 2022)
Business Process Integration with SAP S/4HANA SAP Certified Application Associate (September 2022)
Certified SAFe 5 Scrum Master
Scaled Agile, Inc. (August 2022)
TestOut Network Pro Certification
TestOut Corporation (November 2021)
Timeline
Training and Change Consultant
IBM
07.2022 - Current
Quality Assurance/Quality Control Tester
DBYSGRAPH Inc
03.2022 - 07.2022
Quality Verification Tester
EA Sports
03.2021 - 03.2022
Project Coordinator
V and V Roofing
11.2020 - 03.2021
Emergency Preparedness Manager
Ochsner Lafayette General Medical Center
05.2018 - 11.2020
Patient Transport Manager
Ochsner Lafayette General Medical Center
11.2017 - 11.2020
Nursing Support Service Manager
University Medical Center
06.2014 - 11.2017
Bachelor of Arts - University Studies
Texas Tech University