Radiology management leader with a proven track record in enhancing operational efficiency and patient satisfaction. Successfully streamlined departmental workflows and improved diagnostic accuracy through effective team collaboration and data-driven decision-making. Achieved higher patient experience scores and reduced wait times, demonstrating a commitment to quality care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Radiology Manager
Dallas Methodist Hospital
10.2025 - Current
Managed operations for team of over 120 employees in Radiology Department, ensuring effective workflow and service delivery.
Oversaw daily operations of the Radiology Department, delegating tasks efficiently among team members for smooth workflow management.
Led multidisciplinary team meetings to address operational challenges and improve interdepartmental communication.
Analyzed departmental performance metrics, identifying areas for improvement and implementing strategic initiatives.
Managed radiology equipment maintenance, ensuring timely repairs and minimal downtime for optimal department efficiency.
Collaborated with physicians to refine diagnostic procedures, ensuring alignment with clinical best practices.
Enhanced communication among radiology staff, patients, and healthcare professionals to streamline information flow.
Enhanced staff morale through team-building initiatives, fostering collaboration and growth within the department.
Implemented strategies to enhance Press Ganey survey results through staff engagement.
Facilitated meetings between hospital leadership and front-line staff to discuss opportunities for enhancing the patient experience.
Provided exceptional patient experience through friendly and compassionate communications.
Participated in committees or task forces focused on improving patient experience throughout the organization.
Developed strategies to improve patient experience outcomes, aligning services with patient feedback and needs.
Participated in quality improvement initiatives aimed at improving patient experience.
Director of Radiology
Lynn County Hospital District
08.2018 - 09.2025
Led multidisciplinary teams in complex cases requiring advanced imaging techniques or unique diagnostic challenges.
Expanded service offerings by integrating new modalities such as MRI, CT scanning, and interventional radiology into existing operations.
Championed continuous improvement initiatives within radiology department, resulting in enhanced operational standards.
Collaborated with physicians to enhance diagnostic accuracy and treatment effectiveness through high-quality imaging services.
Leveraged data analytics to monitor performance metrics, identifying areas for improvement and driving strategic decision making.
Managed budgetary responsibilities, allocating resources strategically to uphold service quality and operational effectiveness.
Cultivated partnerships with local hospitals, clinics, universities, and research centers to enhance collaborative opportunities and expand service reach.
Reduced patient wait times by refining scheduling procedures and maximizing staff productivity.
Identified potential issues or problems that could negatively impact the patient experience and worked closely with staff members on solutions.
Participated in quality improvement initiatives designed to enhance the overall patient experience.
Lead Radiologic Technologist
ER Centers of America
04.2013 - 08.2018
Maintained high-quality imaging standards by regularly calibrating and performing quality control checks on all radiology equipment.
Assisted in diagnosis of disease and injury through radiologic examinations.
Prepared and mixed contrast agents, enhancing imaging quality and accuracy.
Trained and mentored junior radiologic technologists, improving departmental productivity and skill development.
Communicated test results to physicians and other healthcare professionals.
Collaborated with multidisciplinary teams, contributing valuable insights for comprehensive patient care plans.
Liaised between radiology department and hospital administration to secure resources, improving patient care services.
Lead CT Technologist
Covenant Levelland Hospital
06.2011 - 04.2013
Performed high quality radiologic, CT and fluoroscopy exams on incoming patients.
Collaborated with radiologists to optimize image quality, leading to improved diagnostic accuracy.
Optimized scanning parameters based on individualized patient factors such as size, age, pathology, or medical history.
Increased patient comfort through clear explanations of CT scan procedures and addressing concerns.
Boosted patient satisfaction by delivering compassionate care and clear communication during imaging process.
Ensured compliance with infection control protocols by maintaining a clean and organized work area.
Streamlined departmental workflows by managing multiple tasks simultaneously.
Radiologic Technologist
UMC Hospital
05.2010 - 06.2011
Performed radiographic imaging procedures according to established protocols.
Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
Improved patient experience through compassionate communication and attention to detail during examinations.
Welcomed patients and provided personal support during procedures.
Trained new Radiologic Technologists on policies, procedures, and equipment usage, fostering consistency in patient care.
Fostered a collaborative team environment by sharing knowledge and providing assistance, contributing to improved teamwork and patient outcomes.
Streamlined digital imaging storage solutions, enhancing accessibility for medical staff to support patient care.
Lead Pharmacy Technician
Covenant Medical Center
03.2005 - 06.2010
Assisted pharmacist in resolving problematic prescriptions and addressing customer questions to maintain pharmacy efficiency.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Counted, measured, and compounded medications to ensure accuracy and compliance with standard procedures.
Fostered teamwork among pharmacy staff to improve collaboration and support high-quality patient care.
Maintained clean and organized workspace to support efficiency during high-volume periods.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Assisted in conducting periodic audits to ensure policy adherence and identified discrepancies for corrective action.
Education
Master of Science - Healthcare Administration
Texas Tech University
Lubbock, TX
05-2025
Bachelor of Science - Radiologic Sciences
Pima Medical Institute
Tucson, AZ
08-2023
Skills
Radiation safety
HIPAA compliance
Care standards
Care coordination
Operations management
Staff management
Leading meetings
Critical thinking
Organizational skills
Communication skills
Teamwork and collaboration
Patient experience enhancement
Certification
The Radiology Administration Certification Commission