Amadou Diop
Columbus,OH
Summary
Upcoming graduate with foundational knowledge in area of Business Analytics, Marketing, Management and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Detailed Data Analyst Intern well-versed in various statistical methods such as descriptive and influential statistics. Independent and versatile individual skillful in identifying data issues and monitoring existing metrics. Offering 4 years of experience collecting data, establishing facts and drawing valid conclusions. Proficient in python paired with first-rate report writing abilities. Seasoned marketing leader skilled at developing and implementing social media content strategies. Talented writer and content curator with expertise in relationship-building and project management.
Overview
4
4
years of professional experience
Work History
Flex Security Officer
Allied Universal Security Services
09.2023 - Current
- Provided exceptional customer service while enforcing company policies and procedures for a safe working environment.
- Reduced instances of theft or vandalism by implementing proactive measures such as employee awareness programs and physical barriers.
- Effectively managed conflicts by utilizing strong interpersonal and communication skills, ensuring peaceful resolution whenever possible.
- Ensured a rapid response to emergencies by coordinating with first responders and effectively managing crisis situations.
Ramp Agent
Alliance Ground International
07.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Customer Service Representative
CVS Pharmacy
06.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Intern
The Champion Companies
09.2021 - 04.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Prepared project presentations and reports to assist senior staff.
Intern
White Castle - Headquarters
09.2020 - 03.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Marketing, Business Analytics, Management
Otterbein University
1 S Grove St Westerville, OH 4308105.2026
High School Diploma -
Cristo Rey High School
400 E Town St Columbus, Oh 4321506.2022
Skills
- Maintaining logs
- Public Safety Awareness
- Patrol operations
- Vehicle inspections
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Python Programming
- Data Cleaning
- Excel Functions
- Critical Thinking
Accomplishments
Developed critical thinking and on hand experience as an attorney at mock trials accomplishing best attorney while attending law leadership program's during the summer to enhance my future profession.
Languages
Spanish
Limited Working
Timeline
Flex Security Officer
Allied Universal Security Services
09.2023 - Current
Ramp Agent
Alliance Ground International
07.2023 - Current
Customer Service Representative
CVS Pharmacy
06.2023 - 09.2023
Intern
The Champion Companies
09.2021 - 04.2022
Intern
White Castle - Headquarters
09.2020 - 03.2021
Bachelor of Science - Marketing, Business Analytics, Management
Otterbein University
High School Diploma -
Cristo Rey High School