Amadou Kaba
Corona,NY
Summary
Dedicated customer service expert and cooperative problem solver with a proven track record of working directly with business customers. knowledgeable about goods, services, and consumer protection. dependable performer dedicated to maintaining the highest ethical standards and maintaining the trust of customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Gaurd Position
Strategic Security Corp.
Harlem, NY
04.2023 - Current
- Completed incident reports regarding violations of policies or procedures.
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Issued visitor badges and access cards to authorized personnel.
Walmart Online Grocery Pickup
Walmart
Johnson City, NY
10.2021 - 03.2023
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
- Secured and stored items until customer pickup.
- Researched products and pricing to ensure accuracy of orders.
- Communicated with customer to confirm clarity of order and expedited order delivery.
- Maintained accurate records of all orders placed through the website.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Us open
Aramark
Flushing, NY
08.2019 - 09.2019
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
John Bowne High School
Flushing06.2020
Asociate Degree - Psychology
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Customer Service
- Security procedures knowledge
- Reliability and Punctuality
- Patrolling and Security operations
- Relationship building and management
- Detail orientation
- Surveillance and Incident Reporting
- Visitor management
- Verbal and written communication
- Order coordination
- Customer Satisfaction and Customer Complaint Resolution
- Positive and professional
- Cash Management and POS System Operation
Certification
- Security Gaurd license 8-hrs certificate, 04/01/24, 04/01/28
- Class D Security
- HVAC Certification
- Fire Alarm License
- OSHA 10
Personal Information
Relocation: Anywhere
Languages
English, Fluent
Timeline
Security Gaurd Position
Strategic Security Corp.
04.2023 - Current
Walmart Online Grocery Pickup
Walmart
10.2021 - 03.2023
Us open
Aramark
08.2019 - 09.2019
High School Diploma -
John Bowne High School
Asociate Degree - Psychology
Borough of Manhattan Community College of The City University of New York