Amadou Sow
College Park,United States
Summary
Customer-focused team leader with a strong record of driving satisfaction and operational success in fast-paced, high-volume environments. Logistics and operations professional with demonstrated success in enhancing warehouse performance, inventory accuracy, and cross-functional coordination. Proven ability to lead teams, streamline fulfillment processes, and ensure on-time, high-quality delivery in high-volume environments. Strong background in safety compliance, data-driven decision-making, and customer satisfaction. Skilled in solving complex operational challenges with strategic, hands-on leadership. Fluent in French; effective communicator with a continuous improvement mindset.
Overview
6
6
years of professional experience
Work History
Cabin Lead Agent
Delta Air Lines
05.2023 - Current
- Increased cabin inventory availability by optimizing supply replenishment systems
- Enhanced cabin cleanliness standards through consistent quality control inspections
- Improved turnaround time by streamlining communication across departments
- Supported safety compliance through rigorous process audits and cross-team coordination
Valet Parking Operation Supervisor
AAA Parking
Atlanta, Georgia
01.2019 - 12.2024
- Supervised valet team, improving customer service ratings and reducing wait times
- Achieved daily sales reporting accuracy and improved inventory accountability
- Maintained zero-loss vehicle tracking through strict key control and ticket system
- Trained new hires in safety, customer interaction, and operational procedures
Cabin Experience Agent
Delta Air Lines
09.2021 - 05.2023
- Maintained 100% operational readiness of high-lift trucks and cabin provisioning equipment
- Monitored and analyzed usage patterns to prevent stockouts and overages
- Ensured 24/7 cabin supply availability through proactive supplier coordination
- Strengthened interdepartmental workflows (GSE, AIC, Catering, Maintenance)
- Delivered clean, secure aircraft cabins per FAA standards and company policy
- Operated ground support equipment with zero safety incidents
Supply Chain Associate
Walmart
02.2021 - 08.2021
- Supported warehouse replenishment, increasing fulfillment speed and order accuracy
- Reduced inventory shrinkage by monitoring stock quality and updating records
- Assisted in receiving operations and maintained accurate inventory documentation
- Operated pallet jacks and coordinated cross-departmental stocking logistics
Education
Project Management Certificate - CAPM/PMP Prep Program
Georgia Southern University
01.2026
Bachelor of Science - Business Administration – Global Logistics & Supply Chain Management
DeVry University
Decatur, GA09.2025
Associate of Applied Science - Logistics and Supply Chain Management
Atlanta Technical College
Atlanta, GA05.2023
Forklift Operator Certification -
Atlanta Technical College & Forklift Academy
12.2020
Skills
- Logistics & Inventory Management
- Warehouse & Transportation Operations
- Cross-Functional Collaboration
- Safety Compliance & Equipment Handling
- Forecasting & Procurement
- Team Leadership & Conflict Resolution
- SAP & Inventory Software (familiar)
Websites
Accomplishments
- Improved cabin supply inventory accuracy by 30% through better tracking and QC procedures at Delta
- Supervised a team of 10+ valets while maintaining the highest customer satisfaction scores at AAA Parking
- Contributed to a 15% increase in fulfillment efficiency at Walmart through stock optimization
- Awarded internal recognition for safety and service consistency at Delta
References
Dan Smith, (770) 262 7827
Timeline
Cabin Lead Agent
Delta Air Lines
05.2023 - Current
Cabin Experience Agent
Delta Air Lines
09.2021 - 05.2023
Supply Chain Associate
Walmart
02.2021 - 08.2021
Valet Parking Operation Supervisor
AAA Parking
01.2019 - 12.2024
Project Management Certificate - CAPM/PMP Prep Program
Georgia Southern University
Bachelor of Science - Business Administration – Global Logistics & Supply Chain Management
DeVry University
Associate of Applied Science - Logistics and Supply Chain Management
Atlanta Technical College
Forklift Operator Certification -
Atlanta Technical College & Forklift Academy