Warneisha Russell
Marietta,GA
Overview
14
14
years of professional experience
Work History
Cabin Lead Agent
Delta Airlines
05.2021 - Current
- Coordinates the tasks of cabin service agents, ensuring all duties are completed efficiently
- Cleans and services the interior areas of aircraft, including the cabin, cockpit, galleys, and lavatories
- Assists in preparing the cabin for customer boarding and takeoff, which includes detailed cleaning of seats, seat pockets, floors, galleys, and lavatories
- Manages passenger service cabin furnishings and supplies per specifications, ensuring meticulous cleaning to remove dirt, debris, marks, and fingerprints from all areas
- Provides support to Ramp Agents once cabin cleaning duties are complete
- Conducts Foreign Object Debris (FOD) checks in the ramp area between flights
- Communicate cleaning status to flight crews and other departments as needed
- Coordinate final aircraft walkthrough to guarantee the aircraft meets Delta CareStandard before releasing for boarding
- Assess and monitor cleaning supplies needed for aircraft cleaning schedule to ensure safe and timely cleaning
Assistant Store Manager
Dollar Tree
01.2013 - 01.2021
- Assisted in planning and implementing customer attraction strategies, increasing sales and foot traffic
- Coordinated daily customer service operations, ensuring efficient sales processes
- Monitored and maintained store inventory, conducting audits for availability and presentation
- Evaluated employee performance and implemented coaching programs to enhance staff capabilities
- Analyzed consumer behavior to adjust product positioning and improve satisfaction
Shift Leader
Popeye’s Chicken & Biscuits
01.2011 - 01.2015
- Led a team in providing excellent customer service, ensuring a positive dining experience
- Collaborated with kitchen staff to streamline order processes and improve service speed
- Addressed customer complaints effectively, maintaining customer loyalty
- Managed cash handling responsibilities, ensuring accurate billing and payment processing
Education
Business Major -
Chattahoochee Technical School
01.2011
High School Diploma -
Wheeler High School
01.2010
Skills
- Strong leadership and organizational abilities
- Excellent interpersonal and communication skills
- Proficient in analyzing retail data and creating reports
- Effective problem-solving and decision-making skills
- Customer-oriented approach with a focus on satisfaction
Timeline
Cabin Lead Agent
Delta Airlines
05.2021 - Current
Assistant Store Manager
Dollar Tree
01.2013 - 01.2021
Shift Leader
Popeye’s Chicken & Biscuits
01.2011 - 01.2015
Business Major -
Chattahoochee Technical School
High School Diploma -
Wheeler High School