Amadou Lamarana Diallo
Haslet
Summary
A results-driven computer technician who strives to achieve a high standard of quality through the provision of excellent technical support.
A very-organized individual who has a demonstrated ability to repair failed equipment according to established procedures.
Ready to help team achieve company goals. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
5
5
years of professional experience
Work History
PC Technician
JAMES Grantia Informatica
Sao Paulo
10.2019 - 01.2021
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
Help Desk Support Technician
Mamadou Bah
Guinea - Conakry
01.2016 - 02.2018
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Provided training to customers to enhance use and understanding of network systems.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - System Engineering
IPMC
Ghana -Accra 05.2016
Associate of Arts - Entrepreneurship
Sambaya Secoge
Kindia, Guinea 02.2013
Bachelor of Arts - Teaching English As A Second Language (ESL)
GLC OF Sonfonia University
Conakry10.2012
Skills
- Hardware Upgrades
- Basic Programming
- Technical Support
- Driver Updates
- Customer Service
- System Diagnostics
- Hardware Installation
Accomplishments
- Orchestrated hardware upgrades for 500+ computers, improving overall system performance by 40%
- Resolved product issue through consumer testing.
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
PC Technician
JAMES Grantia Informatica
10.2019 - 01.2021
Help Desk Support Technician
Mamadou Bah
01.2016 - 02.2018
Associate of Science - System Engineering
IPMC
Associate of Arts - Entrepreneurship
Sambaya Secoge
Bachelor of Arts - Teaching English As A Second Language (ESL)
GLC OF Sonfonia University