Amadu Kargbo
Bowie,MD
Summary
I am a graduate of The University of Maryland College Park and Mount St Mary's University. I have a BA degree in Economics and an MS in Sports Management. I have experience in customer service, writing, sales marketing sports event work, and sports management.
Overview
4
4
years of professional experience
Work History
Operations Team Member
Washington Commanders
06.2024 - Current
- Worked to Maintain the prestige outlook of the stadium
- Participated in continuous improvement efforts by providing feedback on current processes and suggesting enhancements.
- Collaborated with cross-functional teams to address operational challenges and improve overall efficiency.
- Reduced production downtime through regular equipment maintenance and proactive troubleshooting.
- Collaborated with cross-functional teams to optimize supply chain operations and improve overall productivity.
- Frequently inspected production area to verify proper equipment operation.
Facilities and Operations Intern
University of Maryland College Park Athletics
02.2024 - Current
- Assisted in setting up and managing games and events
- Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
- Contributed to the successful execution of various initiatives, working closely with cross-functional teams.
- Supported operations team with resource allocation and utilization for optimal expense control.
- Supported team members in reaching project goals by providing guidance and resources as needed.
- Handled administrative and data entry work for staff.
Sports Writer
Ebony Bird, MD
11.2021 - Current
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Pitched and developed new columns, consistently increasing readership with proven sports and reporting expertise.
- Collaborated with editors for timely publishing of articles, resulting in a well-organized and efficient workflow.
- Stayed abreast of industry trends and developments to ensure content remained fresh, relevant, and engaging for readers.
- Covered live sporting events, providing real-time updates, insightful commentary, and post-game analysis for readers.
Office Assistant
Amazon
08.2023 - 01.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Utilized office management software to record and track customer information.
Sales Rep
Onsite Marketing
04.2023 - 07.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Streamlined sales process, reducing time from lead to close.
Brand Ambassador
Direct Demo
01.2023 - 04.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
Brand Ambassador
Edifis, Tysons, VA
08.2022 - 01.2023
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
Brand Ambassador
ARS,
01.2022 - 01.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Coordinated with social media influencers to create compelling content, further amplifying brand reach.
Marketing Representative
Capital Remodeling, Hanover, MD
08.2021 - 08.2022
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Created and implemented customer loyalty programs to increase customer retention and loyalty.
- Strengthened partnerships with industry influencers through networking events and professional associations for mutual business growth opportunities.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Contributed creative ideas during brainstorming sessions that led to new product concepts or enhancements of existing products services.
- Increased lead generation, utilizing SEO and content marketing techniques effectively.
Game Master / Lobby Host
Breakout Games
08.2020 - 08.2021
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
- Analyzed player feedback to identify areas for improvement in overall gaming experience.
- Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
- Nurtured a welcoming community atmosphere by organizing social events and moderating forums or chat channels responsibly.
- Collaborated with other Game Masters to maintain consistent rule enforcement across all servers.
- Cultivated strong relationships with influential players in the community to solicit valuable feedback on proposed changes or additions to the game ecosystem.
- Developed creative solutions for unique player requests, fostering a positive gaming environment.
- Enhanced player experience by creating immersive storylines and engaging game content.
- Promoted a positive, inclusive gaming environment by enforcing community guidelines and addressing toxic behavior promptly.
Education
Master of Science - Sports Management
Mount St. Mary's University
Emmitsburg, MD05.2024
Bachelor of Arts - Economics
University Of Maryland College Park
College Park, MD05.2021
High School Diploma -
DuVal High School
Lanham, MD05.2017
Skills
- Leadership
- Marketing
- Customer Service
- Analytics
- Writing
- Journalism
- Social Media
- Research
- Warehouse Operations
- Strong writing skills
- Editing and proofreading
- Video Editing
- Sports Reporting
- Game Analysis
- Multimedia Content Creation
- Sports event coverage
Writingportfolio
https://docs.google.com/document/d/1wxtZOLfFkObDBkNMiMZFhIKyt8JhQjl61niF35fr2wU/edit?usp=sharing
Internship
- University of Maryland College Park Athletics, Facilities and Operations Intern, Worked in the warehouse and helped manage and handle the shipments and delivery, Assisted in loading packages into delivery trucks, Customer service, Assisted in deliveries
- Onsite Marketing, Sales Rep, 04/01/23, 07/01/23, Direct Marketing and Sales, Promotional work, Worked Marketing Events, Provided Customer service for consumers, Advertised the product
- Direct Demo, Brand Ambassador, 01/01/23, 04/01/23, Customer Service, Demo Work, Direct Marketing and Sales, Promotional work
- ARS, Brand Ambassador, 01/01/22, 01/01/23, Promote Products at several remote locations, Worked Marketing Events, Provided Customer service for consumers, Advertised the product
- Edifis, Brand Ambassador, 08/01/22, 01/01/23, Worked Marketing Events, Managed Home Shows, Provided Customer service for consumers, Advertised the product
- Ebony Bird, Sports Writer, 11/01/21, Present, Write articles and cover the NFL and NBA
- Capital Remodeling, Marketing Representative, 08/01/21, 08/01/22, Worked Canvas (Door-to-Door), Worked Marketing Events and Home Shows, Provided Customer service for consumers, Advertised the product
- Breakout Games, Game Master / Lobby Host, 08/01/20, 08/01/21, Providing Customer Service to the guests, Checking the guests in and running their games, Participating in making advancements to the store
Awards
- State Of Maryland Merit
- Scholastic Award
Timeline
Operations Team Member
Washington Commanders
06.2024 - Current
Facilities and Operations Intern
University of Maryland College Park Athletics
02.2024 - Current
Office Assistant
Amazon
08.2023 - 01.2024
Sales Rep
Onsite Marketing
04.2023 - 07.2023
Brand Ambassador
Direct Demo
01.2023 - 04.2023
Brand Ambassador
Edifis, Tysons, VA
08.2022 - 01.2023
Brand Ambassador
ARS,
01.2022 - 01.2023
Sports Writer
Ebony Bird, MD
11.2021 - Current
Marketing Representative
Capital Remodeling, Hanover, MD
08.2021 - 08.2022
Game Master / Lobby Host
Breakout Games
08.2020 - 08.2021
Master of Science - Sports Management
Mount St. Mary's University
Bachelor of Arts - Economics
University Of Maryland College Park
High School Diploma -
DuVal High School
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