AMAHNI TORRENCE
Nash
Summary
Detail-oriented and customer-focused professional with experience in banking, healthcare, and client-facing environments. Skilled in customer support, relationship management, problem-solving, and multitasking in fast-paced settings. Proven ability to communicate effectively, manage confidential information, coordinate daily operations, and provide high-quality service to diverse clients. Adaptable, dependable, and eager to contribute to a dynamic operations and support team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Banker
Guaranty Bank & Trust
06.2025 - Current
- Build and maintain strong client relationships through professional and personalized customer service
- Assist clients with account transactions, banking solutions, and financial service needs
- Handle sensitive and confidential client information with accuracy and professionalism
- Resolve customer concerns efficiently while maintaining a positive client experience
- Manage high-volume transactions and prioritize tasks in a fast-paced environment
- Collaborate with team members to support branch operations and client satisfaction
MAC Brand Manager
Dillards
06.2024 - 05.2025
- Delivered exceptional customer service while managing multiple clients in a fast-paced retail environment
- Built strong client relationships through personalized recommendations and communication
- Maintained organization, cleanliness, and operational standards throughout daily operations
- Assisted with scheduling priorities, inventory awareness, and team collaboration
- Demonstrated strong problem-solving skills while addressing customer concerns and requests
Guest Service Representative
Holiday Inn Express Hotel Suites
08.2021 - 09.2023
- Supervised guest services team, ensuring exceptional customer experiences and operational efficiency.
- Implemented feedback systems to gather guest insights, driving improvements in service quality.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels and loyalty.
- Coordinated scheduling and staffing, optimizing resource allocation for peak service periods.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Lead Registered Dental Assistant
Leap Kids Dental
08.2018 - 06.2021
- Coordinated patient flow and assisted with daily office operations in a high-volume clinical setting
- Maintained accurate patient documentation and ensured confidentiality of records
- Communicated effectively with patients, families, and providers to ensure a positive experience
- Assisted with scheduling, patient preparation, and operational support during procedures
- Demonstrated strong attention to detail, organization, and ability to multitask under pressure
- Maintained sanitation, compliance, and infection control standards consistently
Education
Associate Degree - Nursing
Texarkana College
03.2026
Skills
- Customer Service & Client Support
- Relationship Management
- Operations Coordination
- Conflict Resolution
- Data Entry & Documentation
- Microsoft Outlook, Word & Excel
- Time Management & Multitasking
- Team Collaboration
- Scheduling & Workflow Coordination
- Verbal & Written Communication
- Confidentiality & Compliance
- Problem Solving & Critical Thinking
- Client relationship management
Certification
Registered Dental Assistant
Timeline
Personal Banker
Guaranty Bank & Trust
06.2025 - Current
MAC Brand Manager
Dillards
06.2024 - 05.2025
Guest Service Representative
Holiday Inn Express Hotel Suites
08.2021 - 09.2023
Lead Registered Dental Assistant
Leap Kids Dental
08.2018 - 06.2021
Associate Degree - Nursing
Texarkana College