Amairani Beltran
Orange,CA
Summary
Applies expertise to grasp patient expectations and convey requirements through teamwork and clear communication. Show empathy when it comes to patients financial hurdles and offer solutions.
Overview
11
11
years of professional experience
Work History
Internship
Dr. Susan Millars
2015.04 - 2015.07
Ratner, Wilson, Tran DDS Inc./JUSOSM
Patient Ambassador
West Coast Dental
2025.06 - 2025.12
- Facilitated communication between patients and healthcare providers to enhance patient satisfaction.
- Assisted in onboarding new patients, ensuring a smooth transition into care programs.
- Educated patients about available services and resources, promoting engagement in their healthcare journey.
- Coordinated patient feedback collection to identify areas for service improvement.
- Developed informational materials to streamline patient understanding of procedures and protocols.
- Supported administrative tasks, including scheduling appointments and managing patient records efficiently.
- Enhanced patient satisfaction by promptly addressing concerns and providing empathetic support during their healthcare journey.
- Developed strong relationships with patients, fostering trust through open communication and attentive listening skills.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Orange gentle dentist
2018.01 - 2021.01
Artistic smiles dentistry
2015.01 - 2017.01
Education
Dental assistant certification - undefined
Concorde career college
01.2015
Highschool diploma - undefined
01.2014
Skills
- Dental procedure assistance Endodontic treatments Restorative dentistry Extraction techniques Crown applications Child dental care
- Instrument sterilization Surgical environment expertise
- Model creation and pouring Fabrication of bleaching trays Custom retainer design
- Proficient in Cerec technology Familiarity with Emax and zirconia materials Dental restoration design and milling Creation of crowns and three-unit bridges
- Administrative support expertise Insurance processing and analysis Scheduling proficiency Coordination of treatments Debt collection strategies Daily record management
- Client service proficiency Call management under pressure Patient care coordination Insurance and finance consultation Authorization tracking via Epic
- Dental practice management software Eagle and WinOMS applications Dentimax and Dentrix systems
Academic Credentials
Coronal Polishing, sealants, Laboratory Procedures Chair side Assisting, Operatory Dentistry, Dental Office Emergencies & Compliance, OSHA / Dental Office SafetyDental Radiography:Digital/ film, Dental Health, Administrative Dentistry, Medical Terminology
Timeline
Patient Ambassador
West Coast Dental
2025.06 - 2025.12
Orange gentle dentist
2018.01 - 2021.01
Internship
Dr. Susan Millars
2015.04 - 2015.07
Artistic smiles dentistry
2015.01 - 2017.01
Ratner, Wilson, Tran DDS Inc./JUSOSM
Dental assistant certification - undefined
Concorde career college