Amairani Escoto
Houston,TX
Summary
Organized, detail- oriented, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Administration
Harris County Public Health
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Scheduled and confirmed appointments via EPIC and phone.
- Organize and distribute medications.
- Provides front office support for TB chest clinic days, collects service fees and creates end of day clinical and financial reports.
- Processing new referrals.
- Checking Efax constantly through out the day.
- Maintain confidentiality when dealing with sensitive information.
- Works with local and out of state health departments for patients transferring from the Inter-jurisdictional TB Notification (IJN) program. Ensuring patients live in Harris County jurisdiction to meet grant objectives.
- Scans and records all external medical records and laboratory reports disseminating the information to the correct internal department.
Administration- Temp Position
Miracles in May
04.2023 - 05.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Verified insurance coverage through TMHP.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Receptionist/Case Manager
HealthCare/ D&S Community Services/The Mentor Network/Sevita
07.2017 - 04.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Responded to inquiries from callers seeking information.
- Routed incoming mail and messages to relevant personnel without delay.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed caseload of 32-36 individuals.
- Corresponded with clients through email, telephone, or postal mail.
- Complete monthly and quarterly calls or visits.
- Monitor services.
- Organized, maintained and updated information in computer databases.
- Complete needed trainings.
- Complete trainings for new staff in my department.
- Comply with all of HHSC requirements.
- Complete any needed follow ups.
- Submit any needed invoices and reimbursements for Host Home Providers.
- Enter and update individuals information in systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Collaborated with interdisciplinary team to determine timely delivery of services.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Established and maintained relationships with key stakeholders.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Resolved customer problems and complaints.
- Scheduled office meetings and client appointments.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled assignments independently with good judgement and critical thinking skills.
- Corresponded with clients through email, telephone, or postal mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Associate
Barri Financial Group
10.2015 - 07.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Trained new employees on customer service, money handling and organizing strategies.
- Answered customer questions about merchandise.
- Assisted customers in sending money to different Latin American countries, cashing checks, money grams, and money orders.
- Faxing needed documents to different departments, constantly checking store email, and corresponding in a timely matter.
- Increasing sales and counting inventory.
- Ensuring proper procedures were followed for money deliveries.
- Maintained current knowledge of evolving changes in marketplace
Shift Captain
The Grove
01.2013 - 08.2015
- Performed exceptional customer service, carried out and executed orders, responsible for maintaining store well stocked in various fast-paced airport amenity stores which include but not limited to: The Grove Healthy Snacks, Rocky Mountain Chocolate Factory and Jamba Juice.
- Always greet customers by thanking them for coming in and making them feel welcomed.
- Additional duties include training new hires,dealing with customer complaints, cash handling, and performing opening and closing protocol, and properly executing any additional instructions given by management.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal.
- Greeted customers and offered assistance with selecting merchandise to completing purchases.
Sales Associate
Subway
01.2010 - 01.2013
- Responsible for following proper store techniques when opening and closing establishment.
- Responsible for handling register at all times.
- Trained new employees on customer service, money handling and organizing strategies.
- Priorities included but not limited to making sure establishment was always sanitary and customers felt at home.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Houston Zoo
04.2009 - 10.2010
- Responsible for maintaining work area and providing excellent customer service.
- Ensuring all customers received their food in a timely fashioned manner and as requested.
- Processed cash and credit card transactions.
- Courtesy to the client was performed at an ultimate satisfaction rate.
- Assist park visitors find the destination they had in mind.
- Responsible to manage the location of that given day with little to no supervision.
- Responsible to have knowledge of the combos and combinations available at various stands and restaurants within the zoo.
Education
High school diploma -
2015
Skills
- Assessments
- Filing & Organization — Highly Proficient
- Measures candidate's ability to arrange and manage files or records using set of rules
- Full results: Highly Proficient
- Scheduling — Highly Proficient
Languages
Spanish
Native or Bilingual
Timeline
Administration - Harris County Public Health
05.2023 - Current
Administration- Temp Position - Miracles in May
04.2023 - 05.2023
Receptionist/Case Manager - HealthCare/ D&S Community Services/The Mentor Network/Sevita
07.2017 - 04.2023
Sales Associate - Barri Financial Group
10.2015 - 07.2017
Shift Captain - The Grove
01.2013 - 08.2015
Sales Associate - Subway
01.2010 - 01.2013
Sales Associate - Houston Zoo
04.2009 - 10.2010
Ava High School - High school diploma,