Amaka Ezigbo
LVN NURSE
Dallas,TX
Summary
Hardworking Customer Service Representative with 6 years of experience working with Tmobile independent Owner. Trained in project and time management with extensive knowledge proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Experienced Retail Sales Associate with 6 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Goal-oriented worker with outstanding knowledge of organization and product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and talents. Committed to best-in-class customer service and maintaining professionalism.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
2
2
Certification
1
1
year of post-secondary education
Work History
Customer Service Representative
Results Company
Wichita Falls , Texas
02.2020 - Current
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
Customer Service Associate
Braums Dairy
Burkburnett, TX
08.2017 - 04.2018
- Managed customer relations and customer service through daily communication and interaction.
- Processed purchases and handled payment transactions using POS system.
- Issued receipts and processed refunds, credits, or exchanges.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Skilled using cash register including processing sales discounts and refunds.
Sales Associate
Kids Avenue
Wichita Falls , Texas
01.2014 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Certified Nursing Assistant
Wichita Home Health
Wichita Falls , Texas
03.2010 - 09.2012
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Certified Nursing Assistant
Greater Life Home Health
Wichita Falls , Texas
08.2008 - 12.2011
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Retail Sales Associate
Mobile Connections
Wichita Falls , Texas
01.2006 - 05.2009
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with prompt and polite support in-person and via telephone.
- Issued receipts and processed refunds, credits, or exchanges.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Skilled using cash register including processing sales discounts and refunds.
- Used POS system to process sales, returns, online orders and gift card activations.
Education
No Degree - LVN NURSING
Arlington Career Institute
Grand Prairie, TX 10.2022 - Current
Associate Degree In Health Information Management - Health Information Management
Vernon College
Vernon, TX08.2016
High School - Science
Redemption Model High School
International 08.1998
Skills
- Inbound and Outbound Calling
- Order Fulfillment
- Complaint resolution
- Money handling abilities
- Technical Support
- Creative problem solving
- International sales support
- Sales expertise
- Retail store support
- Good listening skills
- POS systems expert
Certification
- Licensed Health and life insurance agent- 0ct 2020-May 2022
- Certified Certified Nursing Assistant, -
- Licensed Practical Nurse 2024-2026
Timeline
No Degree - LVN NURSING
Arlington Career Institute
10.2022 - Current
Customer Service Representative
Results Company
02.2020 - Current
Customer Service Associate
Braums Dairy
08.2017 - 04.2018
Sales Associate
Kids Avenue
01.2014 - 09.2016
Certified Nursing Assistant
Wichita Home Health
03.2010 - 09.2012
Certified Nursing Assistant
Greater Life Home Health
08.2008 - 12.2011
Retail Sales Associate
Mobile Connections
01.2006 - 05.2009
- Licensed Health and life insurance agent- 0ct 2020-May 2022
- Certified Certified Nursing Assistant, -
Associate Degree In Health Information Management - Health Information Management
Vernon College
High School - Science
Redemption Model High School
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