Amal Ahmed
Memphis,TN
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Revenue Cycle Analyst
R1 RCM, Remote
10.2023 - Current
- Audited underpaid and denied claims against payer contracts, calculating expected reimbursements and analyzing root causes to recommend appeal and prevention strategies, contributing to $10M+ in recovered revenue.
- Investigated payment discrepancies through inbound and outbound calls with insurance carriers, escalating unresolved claims with complete documentation for timely resolution.
- Maintained audit-ready account records across Epic, proprietary systems, and payer portals in line with HIPAA, Medicare, and Medicaid requirements.
- Used SQL, Excel, and Power BI to prioritize aging accounts receivable and track collection performance and payer trends, flagging backlogs and recurring issues for leadership.
Talent-Engagement Specialist
Baptist Memorial Health Care
Memphis, TN
06.2023 - 09.2023
- Acted as the liaison between recruiters, candidates, and employment specialists, handling a high volume of calls, emails, and inquiries.
- Coordinated pre-employment screenings, reference checks, and onboarding for new hires, keeping each candidate on schedule.
- Maintained applicant tracking records and reporting dashboards to ensure accurate, compliant handoffs between hiring stages.
Sales Representative
Cellular Sales, Remote
09.2021 - 02.2022
- Consistently exceeded sales targets by running customer needs assessments and recommending tailored solutions.
- Managed multiple customer interactions, documenting follow-ups and outcomes to enhance customer satisfaction.
- Tracked sales performance and customer trends in Excel to pinpoint areas for sales strategy improvement.
Contact Tracer
Navient, Remote
09.2020 - 01.2021
- Managed high-volume inbound and outbound calls, providing clear, compassionate guidance to individuals in stressful situations.
- Documented cases with precise, time-stamped records in Citrix-based systems, ensuring compliance with federal and state reporting standards.
- Prioritized and coordinated cases with remote, cross-functional teams to ensure timely resolution of inquiries.
Education
Bachelor of Arts - Global Studies (Minor in Spanish)
University of Tennessee
Knoxville, TN 08.2019 - 05.2023
Skills
- Spanish (Professional)
- Escalation resolution
- High-volume inbound and outbound calls
- Coaching, onboarding, and mentoring
- Claims entry and documentation
- Billing and invoice auditing
- Queue, workload, and KPI monitoring
- Confidential data handling (HIPAA)
- Tools: Microsoft Office (Excel, Outlook, Word, PowerPoint), Power BI, SQL, Epic, Citrix, payer and web portals, applicant tracking systems
Timeline
Revenue Cycle Analyst
R1 RCM, Remote
10.2023 - Current
Talent-Engagement Specialist
Baptist Memorial Health Care
06.2023 - 09.2023
Sales Representative
Cellular Sales, Remote
09.2021 - 02.2022
Contact Tracer
Navient, Remote
09.2020 - 01.2021
Bachelor of Arts - Global Studies (Minor in Spanish)
University of Tennessee
08.2019 - 05.2023