Amal Yahya
Lincoln park,NJ
Summary
Accomplished Pharmacist with a proven track record at CVS, adept in medication therapy management and committed to quality assurance. Excelled in patient counseling, significantly improving medication adherence and healthcare outcomes. Demonstrates exceptional organizational skills and a dedication to advancing pharmaceutical care through continuous learning and professional development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
CVS
03.2023 - Current
- Overseeing pharmacy daily procedures and medication delivery process
- Contact patients regarding medication adherence or follow ups after patient hospital discharge providing medication reconciliation and maintenance medication reassessment
- Knowledge of Medicare, Medicaid and Private insurance guidelines and step therapy
- Responsible for the dispensing of inpatient and discharged medications; verifies prescribed medications according to professional standards, facility procedures, and state and federal legal requirements
- Supervise and evaluate the work of pharmacy technicians including actions related to unit dosing, preparation, labeling and billing
- Assess the potential for an occurrence of adverse effects or drug induced diseases; Develop effective medication plans that minimize the risk of adverse effects; report adverse events
- Ensure dispensing of medications from the pharmacy is consistent with prescribers orders, including verification of accuracy of labeling completed by the pharmacy technicians
- Monitor and maintain adequate pharmacy inventory and records compliant with state and federal law
- Good organization and time management skills in a fast paced work environment
- Effectively resolved insurance rejections and other billing issues.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Managed drug and supply inventories.
Pharmacist
Pharmacy Plus and Surgical Supplies
05.2018 - 01.2023
- Pharmacist daily responsibilities including overseeing typing, filling, and verifying prescriptions
- Following up with doctors offices for medication adjustment and prior authorization information
- Conducting drug utilization reviews in coordination with doctors office regarding Patients specialty medication approval and step therapy
- Compounding several topical and oral medications in compliance with USP standards and according to PCCA formulas
- Communicate with patients regarding drug adherence and disease state management
- Monitoring patients in accordance with Urac guidelines and protocols
- Updating patients and doctors offices regarding medication prior authorization approval or denial via covermymeds, starting appeal procedures for any missing information regarding patients prior treatments
- Maintenance of STAR/HEDIS/ CMS store measures and scores in accordance with required guidelines, policies and procedures
- Contact patients regarding medication adherence or follow ups after patient hospital discharge providing medication reconciliation and maintenance medication reassessment
- Knowledge of Medicare, Medicaid and Private insurance guidelines and step therapy
- Responsible for the dispensing of inpatient and discharged medications; verifies prescribed medications according to professional standards, facility procedures, and state and federal legal requirements
- Supervise and evaluate the work of pharmacy technicians including actions related to unit dosing, preparation, labeling and billing
- Assess the potential for an occurrence of adverse effects or drug induced diseases; Develop effective medication plans that minimize the risk of adverse effects; report adverse events
- Ensure dispensing of medications from the pharmacy is consistent with prescribers orders, including verification of accuracy of labeling completed by the pharmacy technicians
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Monitor and maintain adequate pharmacy inventory and records compliant with state and federal law
- Good organization and time management skills in a fast paced work environment
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all interactions.
- Managed hazardous waste disposal according to regulatory guidelines, minimizing environmental impact.
- Developed comprehensive policies and procedures manual outlining best practices for compounding operations.
- Calculated batch records for final batch weight, needed volume, simple metric conversions and raw materials measured.
- Executed audits to fully comply with federal and state laws, codes and statutes.
MTM Pharmacist
CHC Health
04.2021 - 12.2021
- Outcomes medication therapy management pharmacist
- Contacting patients on behalf of insurance companies for annual comprehensive medication reviews
- Increased pharmacy revenue by implementing targeted MTM interventions that improved patient outcomes and reduced healthcare costs.
- Following up with doctors offices regarding any needed medication changes or additions
- Call center and customer service daily tasks
- Remote experience with inbound and outbound call sites on behalf of insurance for medication management and outcomes
- Review of patients drug profiles for contraindications and medication interactions
- Remote Contract Position
- Utilized clinical decision support tools to analyze large sets of data for more efficient identification of potential drug-related issues in the population served.
- Provided expertise on Medicare Part D and other insurance plans to ensure optimal usage of MTM services for eligible patients.
- Served as a liaison between patients, prescribers, insurance companies, and pharmacies to facilitate seamless medication access and continuity of care.
Patient Care Coordinator
Pharmacy Plus and Surgical Supplies
05.2017 - 05.2018
- Prior authorization follow up and initiation with insurance companies and doctors offices via cover my meds
- Worked on MTM outcomes and Marixa cases under pharmacist supervision
- Assisted with Pharmacy application for Urac accreditation
- Added and initiated specialty medication profiles via Therigy software
- Worked with doctors offices and pharmacy staff to plan best medication plans for individual patients with different disease states
- Established good connections with patient and doctors offices to improve patients health and medication adherence
- Maintenance of STAR/HEDIS/ CMS store measures and scores in accordance with required guidelines, policies and procedures
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Resolved customer complaints using established follow-up procedures.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Pharmacy Intern
Pharmacy Plus and Surgical Supplies
11.2015 - 05.2017
- Reading prescriptions, filling, dispensing and compounding various medications and dosage forms under Pharmacist in charge supervision
- Contacting Doctors and Insurance companies regarding patient prescription refills and coverage
- Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
- Compounding several prescription and cosmetic dosage forms
- Preparation of MSDS safety files and Compounding formula files
- Prior authorization follow up and initiation with insurance companies and doctors offices via cover my meds
- Worked on MTM outcomes and Marixa cases under pharmacist supervision
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
Stability Section Head and Analyst
Dar Al Dawa Development and Investment CO. LTD.
02.2004 - 08.2005
- Preparation of a detailed Stability Studies Report and Shelf Life Specifications after completing Accelerated and Long Term Stability Testing of final drug finished product clarifying most suitable drug formula, packaging and shelf life for the final product required for new drug registration
- Performing all required laboratory testing on finished drug products such as Assay testing ( % active material ), degradation products and impurities by HPLC ( High Performance Liquid Chromatography), accompanied by physical testing ( disintegration, dissolution, viscosity hardness, friability, water content ( by Karl- Fisher method )
- Contact Person with foreign companies on specific projects either dealing with importing raw material or European new drug registration
- Trained on GMP (Good Manufacturing Procedure)
- Ensured compliance with industry regulations by conducting regular audits and implementing corrective actions as needed.
- Enhanced team productivity by providing ongoing coaching and professional development opportunities.
- Enhanced company reputation by consistently meeting or surpassing goals in areas such as safety, quality assurance, and environmental sustainability.
- Conducted thorough analyses of operational data to identify areas for improvement and recommend actionable solutions.
- Oversaw the successful launch of multiple high-priority projects, demonstrating strong leadership skills and strategic planning abilities.
- Strengthened internal controls by reviewing policies regularly and updating procedures accordingly to maintain relevance and effectiveness.
Education
High School -
Almoqablen High School
B. Sc. Degree - Pharmacy
Al-Zatoonah University
Skills
- Drug utilization review
- HIPAA Regulations
- Immunization Administration
- Patient Counseling
- Pharmaceutical Calculations
- Committed to quality assurance
- Drug Interactions Monitoring
- Retail pharmacy procedure knowledge
- Pharmacy law knowledge
- Compounding Techniques
- Medication Therapy Management
- Medicare and Medicaid process
Certification
- New Jersey Pharmacist, 28RI03935800
- Vaccine License, 28RJ07991
- Microsoft Office (Word, Excel and Power Point)
- Jordan Pharmaceutical Association
References
- Luay Zyadat, (973) 968-1671, Pharmacy Owner and manager at Pharmacy Plus and Surgical supplies, Hackensack
- Khalid Bader, (201) 757-9664, Pharmacists at Pharmacy Plus and Surgical Supplies, Paterson
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Staff Pharmacist
CVS
03.2023 - Current
MTM Pharmacist
CHC Health
04.2021 - 12.2021
Pharmacist
Pharmacy Plus and Surgical Supplies
05.2018 - 01.2023
Patient Care Coordinator
Pharmacy Plus and Surgical Supplies
05.2017 - 05.2018
Pharmacy Intern
Pharmacy Plus and Surgical Supplies
11.2015 - 05.2017
Stability Section Head and Analyst
Dar Al Dawa Development and Investment CO. LTD.
02.2004 - 08.2005
B. Sc. Degree - Pharmacy
Al-Zatoonah University
High School -
Almoqablen High School