Amalee Kuntz

Summary

Dedicated professional with 4 years in office operations and HR support. Effectively supervises teams of 50+ Direct Support Professionals, manages staffing schedules, and ensures compliance through successful onboarding of over 40 employees. Currently pursuing a Bachelor of Business Administration to enhance leadership capabilities.

Overview

years of professional experience

Certification

Work History

Staff Supervisor / Program Support Specialist

Poppy’s Promise LLC

Bismarck

08.2022 - Current

Supervise and support a team of 50+ Direct Support Professionals (DSPs), ensuring adequate staffing and shift coverage across operations.
Coordinated daily scheduling and managed shift assignments for large workforce, optimizing staff availability.
Support HR functions, including employee onboarding, training, and ongoing staff development.
Successfully onboarded and trained 40+ new employees, ensuring compliance with organizational policies and procedures.
Managed billing documentation and supported processes for 100+ clients, ensuring accuracy and timely submission.
Serve as the primary point of contact for incoming calls, efficiently resolving staff and client needs.
Maintain on-call availability to address staffing issues and operational emergencies.
Oversaw daily office operations, ensuring organization and compliance with operational standards.
Train and mentor new DSP staff to ensure consistent quality care and service.
Provided direct care and support to individuals in daily living activities.
Developed positive relationships with clients to promote independence and well-being.
Followed individualized care plans and maintained accurate documentation.
Ensured a safe, supportive, and structured environment for all individuals served.

Supervisor on duty

Family Wellness

Mandan

04.2019 - 07.2022

Supervised daily operations and staff activities to ensure smooth service delivery.
Trained new employees on operational procedures and customer service standards.
Maintained the cleanliness and organization of the facility to promote health and safety.
Audited cash registers at the end of each shift for accuracy.

Daycare Worker

YMCA

Bismarck

09.2019 - 07.2022

Supervised children's activities, ensuring a safe and engaging environment.
Planned and implemented age-appropriate educational programs and activities.
Communicated effectively with parents about children's progress and daily experiences.
Assisted in meal preparation, promoting healthy eating habits among children.

Education

Bachelor of Business Administration -

Arizona State University

05-2030

High School Diploma -

Bisamarck High School

Bismarck, ND

05-2022

Skills

Staff Supervision & Team Leadership
Employee Onboarding & Training
Scheduling & Shift Coordination
Office Administration
Human Resources Support

Billing & Documentation
Customer Service & Phone Communication
Problem Solving & Multitasking
Time Management & Organization
Proficient in Microsoft Office Suite