Antoinette Knight
Midwest City
Summary
Program Manager II with nearly seven years of progressive experience in Child Support Services, providing leadership in program operations, staff oversight, and strategic support within a complex state agency environment. Proven ability to guide teams, support hiring and workforce development, and manage technology-supported programs that improve service delivery, accountability, and operational efficiency. Trusted partner to leadership with experience in executive reporting, cross-functional collaboration, and change initiatives, bringing sound judgment, policy knowledge, and an equity-focused approach to decision-making.
Overview
14
14
years of professional experience
Work History
Program Manager II
Department of Human Services - Child Support Services
11.2024 - Current
- Manage and support a portfolio of technology-supported programs and services that enhance Child Support operations and align with DHS strategic priorities.
- Lead program planning and execution by coordinating requirements, prioritizing work, and collaborating with internal partners and stakeholders.
- Provide day-to-day oversight and guidance to professional staff, promoting accountability, collaboration, and timely completion of program objectives.
- Participate in hiring activities, including reviewing applications, coordinating and conducting interviews, and completing reference checks.
- Support efficient use of resources through forecasting, demand planning, and monitoring service and program performance.
- Prepare and present service, performance, and operational reports to leadership to support informed decision-making.
Child Support Specialist IV
Department of Human Services
04.2023 - 10.2024
- Responsible for the supervision of CSS staff, including preparing administrative dockets, assigning caseloads, and evaluating their work.
- Provide varied assistance to attorneys and staff, and ensure that court materials are correctly prepared and available on time.
- Assure coverage of caseload in the absence or termination of employees; address time/leave issues.
- Mentor CSS III by providing case consultation and training of child support casework and interpretation of laws, regulations, policies, and procedures.
Child Support Specialist I/II
Department of Human Services
01.2019 - 01.2023
- Monitored cases for support order compliance and made adjustments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Calculated child support obligations and debts to initiate collection actions.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
Assistant Store Manager
Fashion Metro
01.2014 - 01.2015
- Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
- Worked as a team member to provide the highest level of service to customers.
- Addressed customer issues to ensure swift and successful resolution.
- Processed credit and debit card payments and returned the proper change for cash purchases.
- Assisted in the day to day operations of the store including continuous development of effective store associates to achieve desired sales and results.
Lead Teacher
La Petite Academy
01.2012 - 01.2014
- Established an open and loving environment where children could express themselves and direct their own learning.
- Developed lesson plans to teach course materials according to schedule.
- Communicated with parents and other caregivers about child's progress and behavioral concerns.
- Provided feedback on individual actions, behaviors and verbal responses.
- Maintained daily records of activities, behaviors, meals and naps.
Education
Bachelor of Science - Family Studies & Gerontology
Southern Nazarene University
Bethany, OK12-2018
Associate of Arts - Social Work
Rose State College
Midwest City, OK01-2016
Skills
- Core Program & Leadership Skills
- Program & Portfolio Management
- Staff Supervision & Team Leadership
- Stakeholder Coordination
- Interviewing & Candidate Selection
- Change Management
- Performance Monitoring & Reporting
- Resource Planning & Forecasting
- Process Improvement
- Data Analysis & Trend Review
- Service Delivery Optimization
- Risk & Issue Management
Timeline
Program Manager II
Department of Human Services - Child Support Services
11.2024 - Current
Child Support Specialist IV
Department of Human Services
04.2023 - 10.2024
Child Support Specialist I/II
Department of Human Services
01.2019 - 01.2023
Assistant Store Manager
Fashion Metro
01.2014 - 01.2015
Lead Teacher
La Petite Academy
01.2012 - 01.2014
Bachelor of Science - Family Studies & Gerontology
Southern Nazarene University
Associate of Arts - Social Work
Rose State College