Hi, I’m
Madeline M. Dupre
Boston,MA
Overview
6
years of professional experience
Work History
Akamai TechnologiesCambridge, MA
Program Manager II
10.2022 - Current
Job overview
- Manage internal projects from ideation through successful delivery, including: project planning, project management, risk/issue management, status reporting, and business systems documentation.
- Orchestrate smooth and efficient program development by collaborating cross functionally across departments.
- Own documentation, communication, coordination, and status of projects for primary and executive stakeholders; drive a single source of truth for these top strategic initiatives.
- Act as trusted advisor to executives, helping to craft objectives and key results (OKRs) and reporting on progress towards company goals.
Akamai TechnologiesCambridge, MA
Business Systems Analyst
10.2021 - 10.2022
Job overview
- Created a comprehensive communications plan incorporating feedback from over 700 employees, increasing employee engagement and satisfaction by 20%.
- Developed and executed innovative troubleshooting PoC resulting in two excellence awards, with a 24% reduction in average case duration, 20% reduction in WIP, and 11% improvement in cases mitigated to closed.
- Collaborated with cross-functional teams to implement a new communications protocol that increased efficiency by 15%.
- Led project planning efforts, including scoping, kick-off, and ongoing sessions through completion, and risk mitigation planning for five high profile projects.
- Directed annual planning activities associated with strategy and staffing to develop a 3-year roadmap.
- Implemented data visualization techniques to transform raw survey data into actionable insights, enabling leadership team to address key areas of concern and improve employee engagement by 15%.
- Organized system operating procedures to strengthen controls
PTCBoston, MA
IoT Sales Enablement Project Specialist
04.2020 - 10.2021
Job overview
- Developed and executed a comprehensive sales enablement strategy for a team of 100+ sales reps, resulting in a 20% increase in sales productivity.
- Collaborated closely with Sales and Product Management teams to identify gaps in go-to-market strategy and build scalable programs to drive business impact.
- Facilitated live webcasts, virtual instructor-led training, and individual coaching sessions for sellers across multiple regions, achieving participant satisfaction rate of 95%.
- Implemented data-driven metrics for tracking content utilization, which resulted in identification of top-performing assets and allowed for strategic iterations to optimize overall impact.
Akamai TechnologiesCambridge, MA
Change Management Practitioner
01.2019 - 04.2020
Job overview
- Created comprehensive change management plans for 5 large-scale projects, ensuring successful execution and adoption by over 5,000 employees across multiple departments.
- Facilitated collaborative workshops with cross-functional teams to identify 10 key areas for improvement, resulting in a 40% increase in operational efficiency metrics.
- Developed and executed a comprehensive training program for subject matter experts, increasing adoption rates of new tools and processes by 30%.
- Produced post-adoption continuity plans to provide smooth operational resumption following major changes.
Akamai TechnologiesCambridge, MA
Product Operations Analyst
07.2018 - 01.2019
Job overview
- Deployed and executed comprehensive learning development plan for 150+ Global Channel Partners, increasing partner usage by 40%.
- Created training materials and facilitated workshops for managers to effectively communicate change to their teams resulting in a 25% increase in employee adoption during transformations.
- Built and executed six month multi-channel communication plan that utilized email, blogs, newsletters, and developer community.
- Collaborated with cross-functional teams to create a series of targeted marketing materials, increasing product adoption rates by 15%.
- Monitored market trends and competitor performance and analyzed gaps to influence strategies and maximize CSAT.
Akamai TechnologiesCambridge, MA
Associate Product Operations Analyst
05.2017 - 07.2018
Job overview
- Collaborated with cross-functional teams to create engaging instructional videos and FAQs for new educational program, increasing adoption rates by 20%.
- Developed and executed comprehensive global training program for new sales hires, resulting in 50% increase in sales productivity within their first month.
- Created comprehensive product documentation for upcoming features and products, utilizing clear and concise language to ensure alignment among internal teams.
- Conducted in-depth content analyses of training programs increasing employee engagement by 30%.
Education
Babson CollegeWellesley, MA
Bachelor of Science from Business Administration
05.2017
University Overview
Skills
- Program Management
- Project Plans
- Communications
- Program Leadership
- Strategic Initiatives
- Change Management
- Business Transformation
- Continuous Improvement
- Operational Excellence
- Analytical Skills
Timeline
Program Manager II
Akamai Technologies
10.2022 - Current
Business Systems Analyst
Akamai Technologies
10.2021 - 10.2022
IoT Sales Enablement Project Specialist
PTC
04.2020 - 10.2021
Change Management Practitioner
Akamai Technologies
01.2019 - 04.2020
Product Operations Analyst
Akamai Technologies
07.2018 - 01.2019
Associate Product Operations Analyst
Akamai Technologies
05.2017 - 07.2018
Babson College
Bachelor of Science from Business Administration