Amalia Hardin
Middleburg
Summary
Dynamic professional with extensive experience at Blue Beacon International, excelling in customer service and time management. Proven track record in streamlining processes and enhancing transaction efficiency. Exceptional organization and attention to detail drive successful outcomes, while strong relationship-building skills foster lasting client connections. Committed to delivering excellence in every interaction.
Overview
10
10
years of professional experience
Work History
Lead Cashier/Beauty Advisor
Ulta Beauty Inc.
Jacksonville
12.2023 - Current
- Resolved customer complaints promptly while maintaining professionalism in challenging situations.
- Delivered excellent service and guest engagement by greeting guests, addressing inquiries effectively, and exciting quests with current promotions.
- Trained new cashiers on store operations and customer service standards.
- Assisted management with employee improvement strategies to enhance team performance.
Bookkeeper Administrative Assistant
Blue Beacon International
Jacksonville
11.2017 - Current
- Managed daily cash transactions and verified bank deposits for accuracy.
- Conducted inventory counts and reconciled records to ensure stock integrity.
- Maintained customer relations by promptly addressing inquiries and concerns.
- Performed administrative bookkeeping tasks, including filing and database updates.
- Reviewed figures and postings for correct entries and coding accuracy.
- Assisted with preparation and processing of payroll while ensuring compliance.
- Tracked expenditures to contribute to effective budget management.
Customer Relations Manager
Crain Automotive Group
Little Rock
12.2016 - 11.2017
- Drove customer escalations to resolution by directly engaging with clients.
- Assisted customers with inquiries via various communication channels.
- Created management reports summarizing customer feedback and complaints.
- Led initiatives to improve overall quality of the customer experience.
- Managed crisis communications, converting unhappy customers into advocates.
- Organized and hosted events to appreciate customers and reinforce loyalty.
Certified Personal Fitness Trainer
Samantha Taylor Fitness/Fit Body Bootcamp
Tampa
03.2015 - 12.2016
- Conducted assessments to identify baseline fitness levels for each client.
- Developed and implemented personalized fitness programs according to clients' goals and abilities.
- Managed diverse clientele while ensuring focus on individual needs.
- Created dynamic challenges within workouts to enhance engagement.
- Adapted class content based on participant feedback to foster a supportive environment.
Education
Florida State College At Jacksonville
Jacksonville, FLSkills
- Time management
- Customer service
- Effective communication
- Team collaboration
- Organizational skills
- Relationship building
- Microsoft 365 proficiency
- Attention to detail
Affiliations
- Learning to play pickleball
Accomplishments
- Drove customer loyalty and recognized as the top seller with highest percentage of card sales to transactions in a twelve month period
- Consistently exceeded all performance metrics
Timeline
Lead Cashier/Beauty Advisor
Ulta Beauty Inc.
12.2023 - Current
Bookkeeper Administrative Assistant
Blue Beacon International
11.2017 - Current
Customer Relations Manager
Crain Automotive Group
12.2016 - 11.2017
Certified Personal Fitness Trainer
Samantha Taylor Fitness/Fit Body Bootcamp
03.2015 - 12.2016
Florida State College At Jacksonville