Amalia Macareno
Miami,FL
Summary
Licensed Security Professional with six years of experience. Utilizing my training in surveillance and problem-solving skills to safeguard the communities, assets, and personal safety.
Overview
7
7
years of professional experience
Work History
Hire Value Expert
Allied Universal Security Services
Miami, FL
03.2025 - Current
- Create daily requisitions based on all remote needs
- Manage remote OPL
- Assign NHU/No Hours employees to work
- Contact applicants and schedule interviews
- Manage applicant status
- Extend job offers
- Confirm background checks and licensing
- Coordinate with recruitment/onboarding specialists for NEO
- Ensure all new hires are ready for OJT (full cycle hiring)
Operations Manager
Allied Universal Security Services
Miami, FL
04.2024 - 03.2025
- Managed over 23 accounts
- Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines. Also regularly evaluates low-performing employees for replacement, upgrade or transfer;
- Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements. Maintains and publishes weekly Open Post List and actively manages job openings within division/branch;
- Creates, modifies and manages post schedules in Winteam to ensure adequate coverage at all times. Ensures schedules are properly maintained in WinTeam and are updated regularly;
- Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing. Maintains a qualified, sufficient pool of rovers for backfill of vacant positions as needed;
- Receives weekly time-sheets and updates Winteam schedules as necessary (verify such for self-scheduling accounts). Runs bi-weekly payroll according to company procedures. Ensures records are properly maintained and updated to reduce payroll errors. Resolves payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company;
- Follows all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy;
- Processes requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay. Acts as a Company representative in such matters as unemployment hearings, workers’ compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters;
- Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensures all such issues are documented according to company standards, and that all issues receive proper follow up for resolution;
- Initiates termination procedures as needed for voluntary and involuntary separations. Executes termination meetings as necessary and complete all follow up documentation according to company standards;
- Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed. Reviews “No Hours Report” with branch Human Resource staff on a weekly basis, and disposition employees who are on “active” status with no hours, in accordance with company policies, ensuring no employees remain on “no hours” status beyond 3 weeks;
- Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution. Ensures all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner;
- Ensures a smooth running operation by enforcing post specific policies and procedures through proper communication and training. May utilize field training staff to assist in executing post-specific training
- Maintains a well-organized, clean and effective working area, and ensure all daily, weekly and bi-weekly deadlines are consistently met. Prepares and runs all required reports as directed by managers, reviews such reports in a timely manner with management team, and takes appropriate action as necessary to address any report discrepancies or operational issues
- Performs additional projects or tasks as may be directed by managers.
Account Manager
Allied Universal Security
Miami, USA
02.2018 - 04.2024
- Manage the day-to-day operations of the high-end residential buildings and commercial elements.
- Responsible for all emergency procedures pertaining to the Towers and Master Associations.
- Responsible for initial point of contact with all property managers to report all incidents and emergencies.
- Responsible for preparation of reports and video surveillance for violations and legal records.
- Responsible for training of all new security officers and ensuring staff are adhering to community policies.
- Responsible for event planning and emergency response coverage.
- Responsible for quarterly review of operational procedures with property managers and resident task force.
- Managing direct labor and maintaining overtime at 3% or below.
- Consultant for security camera, access control, and life safety system for entire community.
- Experienced with setting up Heliaus devices and Mercury devices for daily operational report usage.
- Have coordinated with City of Miami SHIELD Police with having special trainings for all security professionals within the property.
Education
Bachelor of Science - Public Safety Management and Criminal Justice
Miami, FL01.2022
Skills
- Developed working relationships with Miami Dade PD, City of Miami PD, ATF, US Marshals, and Homeland Security
- Exceptional communication and networking skills
- Successful working in a team environment, as well as independently
- The ability to work under pressure and multi-task
- The ability to follow instructions and deliver quality results
Languages
- English, Fluent in speaking and writing
- Spanish, Fluent in speaking and writing
Timeline
Hire Value Expert
Allied Universal Security Services
03.2025 - Current
Operations Manager
Allied Universal Security Services
04.2024 - 03.2025
Account Manager
Allied Universal Security
02.2018 - 04.2024