Amalia Antonella Sandoval
Allen
Overview
14
14
years of professional experience
Work History
Server
Chili’s
Lewisville
05.2022 - 11.2024
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Flight Attendant
Copa Airlines
Panama
06.2012 - 02.2020
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Completed paperwork related to passenger manifests accurately after each flight.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Adhered to company policies regarding security measures and protocol at all times.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Provided safety instructions to passengers prior to takeoff and landing.
- Responded to medical emergencies as needed during flights.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Delivered onboard customer service including food and beverage service.
- Provided assistance to disabled passengers when necessary.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Customer Service Representative
Concentra
Panama
03.2011 - 04.2012
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Business Administration
Allen High School
Allen, TX05-2010
Esl - English
Collin County Community College
Plano, TXSkills
- Team collaboration
- Sanitation practices
- Conflict resolution
- Attention to detail
- Communication skills
- Customer satisfaction
- Multitasking and prioritization
- Memory retention
- Professional appearance
- Teamwork
- Multitasking
- Self motivation
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Server
Chili’s
05.2022 - 11.2024
Flight Attendant
Copa Airlines
06.2012 - 02.2020
Customer Service Representative
Concentra
03.2011 - 04.2012
Business Administration
Allen High School
Esl - English
Collin County Community College