Aman Rahman
Application Support IV Business Analyst
Morton Grove,IL
Summary
Detail-oriented DevOps Release Manager/Business Systems Analyst dedicated to discovering unexpected contributions to help projects reach completion. Proven detector of talent and hidden potential among team members. Proponent of applying novel methods to project enhancement. Tirelessly maintains extraordinary production outcomes.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
DevOps Release Manager/Business Systems Analyst
AbbVie
Mettawa, IL
04.2022 - Current
- Partnered with senior business and technology leaders to translate strategic objectives into actionable delivery plans, aligning cross-functional execution on with broader Abbvie BTS priorities.
- Designed and implemented release management process improvements in JIRA and Confluence, including standardized templates, automated due-date structures, and repeatable workflows across multiple integration teams.
- Proactively identify potential risks or obstacles and plan contingencies. Follow issues through to resolution by creating contingency plans while ensuring that all key stakeholders are informed of outcomes and implications.
- Management portfolio of 7 applications (Salesforce.com based) under Abbvie Digital Patient Relationship Management department of multiple inter-correlated SDLC and data load projects, with several external partners and multiple individual timelines ensuring that all deliverables were met for 6 brands/drug launches.
- Managed projects under the following products: Rinvoq, Allergan, Humira, Skyrizi, Duopa, Botox, Vyalev, Lupron.
Application Support IV Business Analyst
United Airlines
Houston, TX
08.2021 - 01.2022
- Performed risk management to prevent and remediate critical incidents and outages.
- Ensured that all IT service continuity management plans, risks and activities underpin and align with all business continuity management plans and are capable of meeting the agreed and documented targets under any circumstances.
- Directed the utilization of resources that deliver services to meet the fluctuating levels of demand for those services.
- Lead proactive incident identification and prevention efforts, ensuring corrective actions are being taken to avoid recurring incidents and minimize business impact.
- Collaborated with other interfacing teams and business partners to maintain and improve incident management processes and track incident metrics.
IT Business Analyst
Advanced Informatics & Analytics, Astellas Pharma
Northbrook, Illinois
06.2019 - 06.2021
- Managed projects which included the implementation of the Redshift software platform, implementation of the Dataiku software, implementation of the ATLAS tool.
- Utilized various project management and business reporting tools to generate reports and track progress of all ongoing projects and activities in the Advanced Analytics department.
- Served as Admin of the Freshworks IT Systems Management for all patient-level and Redshift data and managed database of all Astellas global users with access to the Advanced Analytics AWS environment.
Business Operations Analyst
United States Department Of Agriculture, USDA
05.2018 - 04.2019
- Managed and participated in the details of project plan including guiding and conducting end-user research, prototype testing, and usability testing.
- Collaborated with clients and end-users in order to gather business requirements and translate them into effective, user-centered interactive experiences.
- Developed and documented detailed user experience specifications for highly interactive interfaces.
Business Analyst II
Shure Incorporated
02.2017 - 04.2018
- Presented data analysis to senior management and made recommendations on business actions.
- Worked with cross-functional teams from technology, sales, marketing and operations to gather needed information and determine analytical needs.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
Business Support Analyst
Sears Holdings Company
12.2015 - 01.2017
- Reduced the online inventory and coordinated with all divisions to set up a new process on how to handle OHNO (On Hand Not Online) report going forward.
- Created weekly reports for all divisions and pulled comments from previous weeks to improve the efficacy of future tasks and projects.
- Worked with buyers and merchants on what course of action to take on merchandise, whether to mark as TW (take with) or to liquidate items.
Education
Bachelor of Arts - Political Science And Government
Northwestern University
Evanston, IL 06.2011 - 06.2015
Skills
Project & Release Management
Salesforce
Microsoft Project
Jira
Confluence
qTest
Smartsheet
PowerBi
Service Now
Azure DevOps
Microsoft Office
SharePoint
Certification
Project Management Professional (PMP)
Timeline
DevOps Release Manager/Business Systems Analyst
AbbVie
04.2022 - Current
Application Support IV Business Analyst
United Airlines
08.2021 - 01.2022
Project Management Professional (PMP)
01-2021
IT Business Analyst
Advanced Informatics & Analytics, Astellas Pharma
06.2019 - 06.2021
Business Operations Analyst
United States Department Of Agriculture, USDA
05.2018 - 04.2019
Business Analyst II
Shure Incorporated
02.2017 - 04.2018
Business Support Analyst
Sears Holdings Company
12.2015 - 01.2017
Certified Nurse's Assistant (CNA)
06-2014
Emergency Medical Technician (EMT-B)
05-2013
Bachelor of Arts - Political Science And Government
Northwestern University
06.2011 - 06.2015