Aman Singh
Kirkland,WA
Summary
An experienced professional in the field of Information Technology Engineering with over 20 years of field experiences and 8 years of management experience. I have designed and built high volume systems and shape engineering teams in the field of Site Reliability Engineering for high end mission critical systems.
Overview
21
21
years of professional experience
Work History
Senior Site Reliability Engineering Manager
UiPath
01.2022 - 02.2025
- Recruited & built a team of highly skilled SRE's for the Federal Cloud offering (FedRAMP)
- Built and deployed a highly secure FedRAMP environment in Azure Gov Cloud for the Public Sector.
- Improved and implemented infrastructure automation over manual processes to manage a large-scale cloud infrastructure with key factors being performance and cost management.
- Worked with Engineering teams/DevOps teams for overall CI/CD processes management,
- Maintained a very high SLA to our customers with a target KPI of 99.97%
- Continuously delivered monthly security KPI's with SLA targets to ensure a high security and compliant system.
- Decreased infrastructure costs of cloud hosted services by using internal tools to measure performance and auto scaling of services.
- Drove HADR and high geo availability regional rollouts to improve service resiliency and business continuity.
- Invested heavily in system designs, proof of concept models and final solution offerings around SRE KPI's
- Live Site Culture, On-call DRI management and Monthly Engineering Excellence
- Security hardening of infrastructure and services that are crucial for FedRAMP regulations and compliance
- Onboarded Government agencies to UiPath FedRAMP offerings into FedRAMP Cloud
- Cross collaboration between Customer Support Engineers to ensure a robust process was in place to help support our customer experiences.
Senior Site Reliability Engineering Manager
Microsoft
01.2017 - 01.2022
- Managed a team of FTE's and contractors for the Learn and Docs platform at Microsoft
- Worked on the JEDI project for US DoD
- Infrastructure design/engineering for high availability and high volume content/api/streaming services (cloud based/hybrid model/data center hosted)
- Security and secure implementations from an end-to-end perspective for increased availability against orchestrated attacks
- Customer/End user focused service delivery based on business KPI's to meet an SLA of 99.97%
- Performance/Reliability/Reachability for web based sites/services for global performance and end user experience
- Data Insights and telemetry modelling of service health models for real time and proactive monitoring of web driven services
- Live site management and Incident management
- Capacity planning and cost optimizations for new and existing web based services
- Project management and supplier management
- Building operational processes/service maps and supporting documentation for Tier1/Tier2/Tier3 engineers
- On call DRI (Designated Responsible Individual) based on a TTx model (Time to Detect/Respond/Mitigate/Resolve)
Service Engineer II
Microsoft
01.2004 - 01.2017
- Managing web based services running on-premise, hybrid and Azure cloud based
- Technical project management for large to medium projects based
- CDN design/rollouts and management using Akamai technologies
- Managing web based content publishing & authoring systems for robust content delivery
- Worked on SAN (EMC) based solutions for mission critical environments including setup and performance
- Performance and troubleshooting of high volume user and web based services
- Data driven true insight service monitoring for end user experiences
- Service design and real-time service availability platforms
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
Education
Bachelor of Science - Computing Science & Information Technology
University of The South Pacific
Fiji01.2001
Skills
- Cloud Infrastructure Management
- Team and IC Management
- System Architecture and Design
- Security hardening
- DevOps CI/CD
- FedRAMP management
Timeline
Senior Site Reliability Engineering Manager
UiPath
01.2022 - 02.2025
Senior Site Reliability Engineering Manager
Microsoft
01.2017 - 01.2022
Service Engineer II
Microsoft
01.2004 - 01.2017
Bachelor of Science - Computing Science & Information Technology
University of The South Pacific
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