Carrie Minor
Knoxville,Tennessee
Summary
Infrastructure systems engineer with 25 years of experience in designing, modernizing, securing, and supporting mission-critical environments, including Windows virtualization and AWS cloud. Proven expertise in utilizing AI-assisted engineering to improve research automation, documentation, and troubleshooting. Committed to ensuring reliable and maintainable systems through innovative solutions.
Overview
25
25
years of professional experience
Work History
Site Reliability Engineer III
EverCommerce / EverHealth
01.2019 - 01.2026
- Following EverCommerce's acquisition of AllMeds, transitioned from leading legacy hosted infrastructure to supporting modernization initiatives across the EverHealth portfolio,...
- Played a key role in modernizing Windows-based production healthcare infrastructure through migration from hosted datacenter environments to AWS, helping establish standardized...
- Partnered with Platform Engineering, Development, Security, Technical Support, and Product teams to continuously improve production operations and infrastructure reliability.
- Helped modernize production observability by transitioning monitoring from New Relic and Redgate to Grafana Enterprise, utilizing Grafana Alloy, OpenTelemetry, AWS CloudWatch,...
- Functioned as the Windows infrastructure subject matter expert during observability modernization, facilitating the integration of modern telemetry into existing production environments while...
- Designed dashboards supporting Windows infrastructure, SQL Server, application services, ECS, FSx, and AWS platform resources, emphasizing actionable operational intelligence...
- Optimized telemetry collection by tuning monitoring agents to minimize unnecessary metrics while ensuring meaningful visibility into production health and performance.
- Prepared for future observability expansion through planned Grafana Faro and Grafana k6 integrations by developing dashboard frameworks ahead of metric availability.
- Leveraged enterprise-approved AI technologies including ChatGPT Enterprise and Claude via Amazon Bedrock to accelerate research, scripting, troubleshooting, documentation,...
- Maintained complete engineering ownership by independently validating every recommendation before implementation into production environments.
- Developed PowerShell automation to streamline production operations and enhance infrastructure maintenance.
- Worked within Azure DevOps and GitHub workflows, creating pull requests supporting infrastructure configuration and production change management.
- Evaluated emerging technologies and architectural approaches based on operational value, technical suitability, maintainability, security, customer impact, and long-term...
Network Engineer → Senior Network Engineer
AllMeds
01.2001 - 01.2019
- Joined AllMeds as a Network Engineer in 2001 and assumed sole responsibility for customer-facing production infrastructure in mid-2003 following organizational changes, when...
- Oversaw production operations, customer implementations, and disaster recovery processes as the primary infrastructure engineer for hosted environments.
- Led the technical infrastructure readiness process for hundreds of customer implementations supporting physician practices nationwide by reviewing customer hardware and network...
- Developed customer-specific preinstallation checklists documenting required infrastructure remediation and production readiness criteria, validating Windows Server, Active...
- Worked primarily with Local IT organizations to validate infrastructure readiness, resolve implementation issues, and support production deployments, providing engineering...
- Continually refined implementation standards, deployment documentation, and readiness processes using lessons learned from hundreds of customer environments, significantly...
- Designed, built, implemented, maintained, and continuously modernized hosted infrastructure supporting production Electronic Health Record environments serving hundreds of...
- Planned and executed production infrastructure migrations including physical-to-virtual conversions, datacenter relocations, Citrix environments, Remote Desktop Services, SQL...
- Designed standardized Windows server templates supporting reliable and repeatable infrastructure deployment.
- Partnered with hundreds of independently managed physician practices and Local IT organizations, translating application and infrastructure requirements into practical...
- Rapidly assessed unfamiliar production environments to identify Active Directory, DNS, SQL Server, networking, virtualization, wireless, and environmental risks affecting...
- Established trusted relationships with customer IT organizations through collaborative discussions, detailed analysis, and comprehensive documentation, facilitating effective resolution of technical challenges.
- Authored and continuously evolved company infrastructure standards and minimum specifications based on lessons learned from hundreds of customer implementations.
- Converted operational experience into engineering standards that prevented future deployment issues involving networking, server placement, cooling, power protection, wireless...
- Mentored Technical Support engineers and collaborated with Development, QA, Software Installation, Customer Service, and Local IT organizations to improve operational consistency.
- Guided numerous physician practices through disaster recovery events involving production Electronic Health Record environments, restoring SQL Server databases, Windows...
- Maintained 24×7 operational ownership of hosted production environments for more than two decades.
- Designed and maintained production monitoring with SolarWinds, transitioning monitoring strategies to modern cloud observability, enhancing operational visibility and system reliability.
- Designed monitoring strategies emphasizing actionable operational intelligence, early problem detection, and meaningful alerting while minimizing unnecessary monitoring noise.
- Served as the final infrastructure engineer responsible for maintaining production operations throughout the planned retirement of the AllMeds platform while ensuring customers...
- Partnered with Legal, Product Management, Technical Support, and Customer Success to ensure customer data was delivered, retained, or securely retired in accordance with...
- Executed the orderly shutdown and decommissioning of the complete hosted AllMeds production environment on December 31, 2024, concluding more than two decades of operational...
Skills
- Windows infrastructure and server
- Active Directory domain services
- Group policy management
- DNS and DHCP configuration
- Microsoft 365 and Exchange
- IIS and SQL Server administration
- Remote desktop services and Citrix
- Cloud infrastructure management
- AWS EC2 and VPC setup
- Route 53 and FSx configuration
- S3 and CloudWatch monitoring
- Systems Manager and application migration
- ECS and observability tools
- Grafana enterprise and Alloy usage
- OpenTelemetry and New Relic integration
- Redgate monitor and SolarWinds analysis
- Performance analysis and alert tuning
- Dashboard design and automation tools
- Engineering tools proficiency
- PowerShell, Bash, and batch scripting
- Azure DevOps and GitHub workflows
- Pull requests management in GitHub
- AI tools implementation in operations
- Production infrastructure support
- Client implementations and migration strategies
- Disaster recovery planning and root cause analysis
Earlier Experience
Prior to joining AllMeds, built Windows enterprise infrastructure, Citrix environments, Sun systems, wireless networking solutions, wearable barcode systems, and enterprise solutions.
Professional Development
Continuous self-directed professional development across Windows infrastructure, AWS cloud services, Linux administration, Docker, observability, automation, AI-assisted engineering.
Timeline
Site Reliability Engineer III
EverCommerce / EverHealth
01.2019 - 01.2026
Network Engineer → Senior Network Engineer
AllMeds
01.2001 - 01.2019