Sawyer Cowan
Senior Site Reliability Engineer
Prosper,TX
Summary
Motivated Site Reliability Engineer III with a proven track record of improving system accuracy and reliability through technical translations and AI integration. Experienced in cloud technology and financial services, focusing on large-scale data management in distributed environments. AWS Solutions Architect Associate with advanced skills in cloud architecture and solutions design.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Site Reliability Engineer III
JPMorgan Chase
Plano, Texas
03.2024 - Current
- Developed full-stack LLM tool to query over 100k internal documents.
- Evaluated new technologies and tools to enhance overall system performance, stability, and security.
- Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
- Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.
Senior Site Reliability Engineer
Fidelity Investments
Westlake, TX
01.2024 - 03.2024
- Facilitated dozens of on-premise critical business applications with Datadog and latest intelligent monitoring tools.
- Applied SRE principles to troubleshooting and followed up on defined corrective actions to prevent reoccurrences.
- Monitored and reported performance data to identify areas of improvement for over 100 critical business applications.
- Collaborated with cross-functional teams for identification and resolution of validation issues.
- Demonstrated new observability features and functionality to executive stakeholders.
Site Reliability Engineer
Fidelity Investments
Westlake, Texas
05.2023 - 12.2023
- Improved and tuned operational efficiency within cloud and on-prem infrastructure.
- Compiled and presented reports explaining project details to non-technical stakeholders.
- Utilized Python and Terraform to configure and deploy thousands of production monitors in Datadog.
- Automated observability as code for governance and standardization across organizational boundaries.
- Educated development squads on best practices of SRE and increased adoption rate exponentially.
- Applied SRE principles to decrease recovery time and followed up on defined corrective actions to prevent incidental reoccurrences.
Systems Engineer
Fidelity Investments
Westlake, TX
06.2021 - 04.2023
- Proactive IT production support, maintaining SLA requirements for over 30 apps/services
- Maintained stability, integrity and efficient operation of 30+ information systems supporting organizational functions.
- Incident recovery and analysis of production logs/monitors through DataDog, AWS CloudWatch, and Kibana
- Disaster Recovery and Change/Release management stability experience
- Supported system users, educating employees on troubleshooting and problem-solving protocols
- Common Impact - Voluntary IT support for third-party, non-profit projects
Help Desk – Student Technician I
Texas A&M University Libraries
College Station, TX
02.2019 - 05.2021
- Seamless migration of incident ticket system migration amidst pandemic
- Troubleshooting hundreds of devices and provided A/V assistance to staff
- Communicate to third-party technological solution companies
- Automate daily tasks through PowerShell and Bash
Intern - Problem Management
Fidelity Investments
Westlake, TX
06.2020 - 07.2020
- Refined and automated post-mortem process, reducing weekly backlog
- Brought technical insight into daily/weekly incident calls
- Cultivated responsibility break-down for IT Service Management
- Pursued training in ITIL v4 practices
Education
Bachelor of Science - Computer Engineering
Texas A&M University
College Station, TX 05.2017 - 2021.05
Skills
Operations management
Scripting and Programming
Root Cause Analysis
Effective Communication
Technical Documentation
Large Language Model Integration
Certification
Certified Solutions Architect Associate, AWS
Timeline
Site Reliability Engineer III
JPMorgan Chase
03.2024 - Current
Senior Site Reliability Engineer
Fidelity Investments
01.2024 - 03.2024
Site Reliability Engineer
Fidelity Investments
05.2023 - 12.2023
Certified Solutions Architect Associate, AWS
08-2022
Certified Cloud Practitioner, AWS
05-2022
Systems Engineer
Fidelity Investments
06.2021 - 04.2023
Intern - Problem Management
Fidelity Investments
06.2020 - 07.2020
Help Desk – Student Technician I
Texas A&M University Libraries
02.2019 - 05.2021
Bachelor of Science - Computer Engineering
Texas A&M University
05.2017 - 2021.05
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