AMANAT ALI
Dallas,tx
Summary
IT Support Specialist with experience diagnosing and resolving hardware, software, and network issues. Skilled in delivering technical support to end users, managing help desk tickets, and maintaining system performance to support business operations.
Overview
13
13
years of professional experience
Work History
Technology Specialist I
Collin College
Frisco, TX
01.2017 - Current
- Maintains PC software and hardware
- Provides technical support and services for students, faculty, and staff and community events
- Troubleshoots and resolves hardware, software, and audio/visual issues
- Set up, install, image, and maintains all associated equipment in assigned areas of responsibility
- Integrates new technologies into the existing structure of classrooms, offices, and conference centers
- Always follows standards, rules, regulations, and orders for electrical and mechanical equipment
- Performs all duties and maintains all standards in accordance with college policies, procedures, and Core Values
- Monitors emerging technologies, develops specifications, and make recommendations for necessary acquisitions of new equipment
- Troubleshoot network and connectivity issues
- Designed infrastructure for businesses to support [Number] users.
- Designed infrastructure for businesses to support [Number] users.
System Support Specialist I
Dallas College
Dallas, TX
08.2013 - Current
- Maintains computers and servers by installing, configuring, and updating software packages
- Provides computer support for students, faculty, and staff
- Facilitates hands-on repairs as necessary
- Troubleshoots and repairs user problems with computer and LAN application programs and hardware problems
- Responsible for answering help desk requests via phone, email, live chat or instant message and explaining solutions in technical and non-technical terms
- Follows standard help desk procedures, i.e., log all help desk interactions; administer help desk software; redirect problems to correct resource; identify and escalate situations requiring urgent attention; track and route problems and requests; document resolutions
- Diagnosed endpoint, printer, and classroom technology failures to restore service quickly.
- Improved support processes by identifying recurring issues and recommending preventive fixes.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Managed inventory of IT assets, tracking equipment life cycles and recommending replacements as needed for optimal performance.
Education
Bachelor of Applied Arts and Science - Organizational Leadership
Texas A & M University-Commerce
01.2023
Associate of Applied Science - undefined
Dallas College-Richland Campus
01.2014
Skills
- Network Support, Remote Login
- Outlook Support
- Software Troubleshooting
- Active Directory
- OS Imaging and Network Deployment
- Domain Support
- Operating Systems
- LAN
- End User and Client-focused Support
- Help Desk
- Windows (Mac)
- IT Support
- Microsoft Enterprise Support, Software Development
- Microsoft Office, MAC platforms
- Problem solving and analysis of advanced complexity for assigned area
- Ability to establish and maintain effective working relationships
- Works well with college leaders, faculty and staff to provide data requests ensuring the delivery of data and information are accurate and relevant
- Strong knowledge and experience providing effective customer service
- Technical support experience
Timeline
Technology Specialist I
Collin College
01.2017 - Current
System Support Specialist I
Dallas College
08.2013 - Current
Associate of Applied Science - undefined
Dallas College-Richland Campus
Bachelor of Applied Arts and Science - Organizational Leadership
Texas A & M University-Commerce