Brie-Aynna Cortez
Princess Anne,MD
Summary
Results-oriented professional focused on continuous learning and innovation. Applies analytical thinking and creative problem-solving in fast-paced environments. Delivers high-impact solutions aligned with measurable outcomes.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Technology specialist I
Wicomico County Public Schools
Salisbury, MD
07.2025 - Current
- Managed and maintained school-wide 1:1 computer network, ensuring reliable connectivity and minimizing downtime for enhanced learning experiences.
- Provided comprehensive technical support to faculty and staff, collaborating with county technicians on hardware, software, and network installations, upgrades, and maintenance.
- Installed, configured, monitored, and troubleshooting Microsoft Windows-based systems and iPadOS devices for optimal performance.
- Monitored network connectivity and resolved daily login and access issues.
- Troubleshot hardware and software issues for users in a timely manner.
- Diagnosed and repaired hardware issues on student and staff laptops, restoring functionality and minimizing disruption to learning.
- Repaired faulty equipment such as PCs, laptops, phones, tablets.
- Maintained audio-visual equipment in classrooms and events to ensure effective functionality.
- Installed and configured computers, printers, and audio-visual equipment across school sites.
- Administered user accounts, permissions, and security policies within Active Directory and Microsoft 365 environments.
- Managed device inventory, assignments, and replacement requests for school technology.
- Provided assistance to Wicomico County Public Schools staff in resolving classroom technology issues, ensuring smooth educational experiences.
- Delivered first-level training to staff on technology usage and best practices, empowering them to effectively utilize technology in their roles.
- Trained users on how to use various pieces of technology safely and efficiently.
- Created detailed documentation of processes and procedures related to technology support.
- Analyzed current processes to identify IT solutions aimed at enhancing operational efficiency and productivity.
- Performed preventive maintenance on endpoint devices, A/V equipment, and projection systems to prolong device life and reduce service interruptions.
- Managed technology relocation, setup, and configuration to support classroom and administrative needs.
- Oversaw the distribution and collection of laptops at the beginning and end of each school year, streamlining the process for efficiency.
- Conducted inventory audits, maintained accurate asset records, and coordinated e-cycling of retired technology in compliance with county-wide audits.
- Communicated status updates to supervisors and users through support tickets, ensuring transparency in issue resolution processes.
Storekeeper II
University of Maryland Eastern Shore
Princess Anne, MD
05.2024 - 08.2025
- Managed inventory records using KFS systems to enhance accuracy and accessibility of electronic filing
- Processed financial entries to uphold data integrity and security in storage systems
- Supported IT-related administrative tasks to ensure system functionality and resolve troubleshooting issues effectively
Warehouse Operator
MEDLINE INDUSTRIES
Perryville, MD
06.2023 - 05.2024
- Tracked inventory and conducted cycle counts with RF scanners and warehouse management systems to ensure accurate stock levels
- Applied IT systems knowledge to streamline inventory tracking processes
- Maintained digital records of operations while operating warehouse equipment to support operational accuracy
Correctional Officer
WICIMICO COUNTY DEPARTMENT OF CORRECTIONS
Salisbury, MD
01.2020 - 04.2023
- Oversaw computerized security monitoring systems, providing staff with real-time data access to enhance situational awareness
- Maintained detailed digital records of facility activities and security incidents, improving accuracy of incident response analysis
- Applied critical thinking to navigate complex problem-solving scenarios, facilitating informed decision-making
Quality Assurance Specialist
PEPSI BOTTLING VENTURES
Salisbury, MD
04.2019 - 06.2020
- Implemented systematic quality control monitoring approaches that enhanced product consistency
- Managed quality control data and generated actionable reports to inform decision-making using computer-based systems
- Conducted thorough inspections and maintained accurate digital logs to ensure compliance with quality assurance standards
Education
Bachelor of Science - Information Technology
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH05-2025
Skills
- Active Directory administration
- Microsoft 365
- Windows & macOS systems
- Technical support
- Network troubleshooting
- Microsoft Configuration Manager
- Intune administration
- Incident management
- Problem solving
- Customer support
- Ticket resolution
- Team collaboration
- Active Directory
- IT support
PROJECT EXPERIENCE
- Python Programming Projects, Fall 2023, Developed basic Python programs focusing on data handling and automation tasks, Implemented database management principles using MySQL for data organization, Created practical solutions for real-world scenarios through programming assignments
- It Support and Systems Administration, 2023-Present, Set up and troubleshoot hardware and network systems in various administrative roles, Process help desk tickets and provide technical support solutions in virtual scenarios, Manage digital systems and implement electronic filing solutions
Certification
- CompTIA A+ 2025
Timeline
Technology specialist I
Wicomico County Public Schools
07.2025 - Current
Storekeeper II
University of Maryland Eastern Shore
05.2024 - 08.2025
Warehouse Operator
MEDLINE INDUSTRIES
06.2023 - 05.2024
Correctional Officer
WICIMICO COUNTY DEPARTMENT OF CORRECTIONS
01.2020 - 04.2023
Quality Assurance Specialist
PEPSI BOTTLING VENTURES
04.2019 - 06.2020
Bachelor of Science - Information Technology
SOUTHERN NEW HAMPSHIRE UNIVERSITY