Amanda Adomatis
Dunlap,Tennessee
Summary
Experienced and results-oriented ServiceNow Business Process Consultant with a strong background in leveraging the ServiceNow platform to optimize business processes and enhance overall organizational efficiency. Proven ability to lead end-to-end implementation projects, customize workflows, and drive continuous improvement. Adept at collaborating with cross-functional teams to deliver innovative solutions that align with business objectives.
Overview
20
20
years of professional experience
Work History
Senior Business Process Consultant
GlideFast Consulting
08.2021 - Current
- Conduct in-depth analysis of existing business processes, identify gaps and inefficiencies, and recommend solutions for improvement.
- Collaborate with clients to understand their ServiceNow requirements, conduct workshops, and provide expert guidance on best practices for leveraging the platform.
- Develop and maintain process documentation, ensuring standardization and compliance with industry regulations.
- Led multiple ServiceNow implementation projects, including requirements gathering, design, configuration, and user training.
- Customize ServiceNow workflows to align with specific business needs, ensuring seamless integration and automation of key processes.
- Implement IT Service Management (ITSM) and other ServiceNow modules to enhance service delivery and support functions.
- Conduct regular audits and assessments to identify areas for improvement, optimizing ServiceNow configurations to align with changing business requirements.
- Develop and deliver training programs for end-users and administrators to promote self-sufficiency and maximize the benefits of the ServiceNow platform.
Senior Consultant
IntegrityPro Consulting
05.2020 - 08.2021
- Collaborate with internal stakeholders to gather requirements for ServiceNow enhancements, customizations, and integrations.
- Develop and maintaine detailed project plans, including milestones, timelines, and resource allocation, facilitating effective project tracking and communication.
- Collaborate with internal teams to gather project requirements and communicate effectively with stakeholders to manage expectations.
- Conduct quality assurance reviews on ServiceNow configurations to ensure compliance with project specifications.
Lead Curriculum Developer
GlideFast Consulting
12.2018 - 04.2020
- Develop and deliver ServiceNow training programs for end-users, administrators, and developers, ensuring a thorough understanding of platform features and functionalities.
- Customize training content to align with specific client needs, incorporating real-world scenarios and case studies to enhance practical application.
- Conduct needs assessments to identify training gaps and collaborate with clients to design targeted training solutions.
- Deliver both in-person and virtual training sessions, adapting instructional methods to accommodate various learning styles and preferences.
- Provided ongoing support and resources to trainees, fostering a continuous learning environment and maximizing the value of ServiceNow investments.
- Evaluated training effectiveness through feedback mechanisms and made continuous improvements to enhance the overall training experience.
Executive Administrative Assistant
State Of Alabama
06.2016 - 12.2018
Administrative Assistance
Huntsville Area Association Of Realtors
04.2015 - 06.2016
Sales Representative
Acceptance Insurance
07.2014 - 04.2015
Tier 1 Technical Support Representative
Verizon Wireless
02.2014 - 07.2014
Analyst
Coca-Cola
05.2004 - 02.2014
Education
Ph.D. - Organizational Psychology
Liberty University
Lynchburg, VA05.2025
MBA -
Troy University
Troy, AL12.2017
Bachelor of Science - Organizational Psychology
Troy University
Troy, AL12.2012
Skills
- Data Analysis
- Operations Management
- Cross-functional Team Leadership
- Training and Development
- Requirements Gathering
- Workflow Optimization
- Process Mapping
- Organizational Development
Certifications
- ITILv4
- ITIL 4 Specialist - Create, Deliver, Support
- ITIL 4 Strategist - Direct, Plan, Improve
- Certified ITIL v4 instructor
- Professional Scrum Master
- SAFe
- Certified Scrum Product Owner
- Certified Process Design Engineer
- ServiceNow: CSA
- ServiceNow: CIS-ITSM
- ServiceNow: CIS-PPM
- ServiceNow: CIS-SIR
- Certified ServiceNow Trainer - CSA
Timeline
Senior Business Process Consultant
GlideFast Consulting
08.2021 - Current
Senior Consultant
IntegrityPro Consulting
05.2020 - 08.2021
Lead Curriculum Developer
GlideFast Consulting
12.2018 - 04.2020
Executive Administrative Assistant
State Of Alabama
06.2016 - 12.2018
Administrative Assistance
Huntsville Area Association Of Realtors
04.2015 - 06.2016
Sales Representative
Acceptance Insurance
07.2014 - 04.2015
Tier 1 Technical Support Representative
Verizon Wireless
02.2014 - 07.2014
Analyst
Coca-Cola
05.2004 - 02.2014
Ph.D. - Organizational Psychology
Liberty University
MBA -
Troy University
Bachelor of Science - Organizational Psychology
Troy University
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