Amanda Aguilar
Miami,FL
Summary
Dedicated and highly organized Health Administration graduate with over 5 years of experience in administrative support within healthcare environments. Proven track record of delivering exceptional customer service, maintaining accurate patient records, verifying insurance, and supporting clinical teams. Adept at managing front desk operations, coordinating schedules, and ensuring seamless patient experiences. Bilingual in English and Spanish, with strong communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
University of Miami
Miami, FL
12.2022 - Current
- Serve as primary administrative support for departmental operations in a high-volume healthcare environment.
- Coordinate pre- and post-visit patient processes, including reviewing and verifying demographic, insurance, and referral documentation to ensure compliance and accuracy.
- Maintain and audit clinical records for completeness—tracking authorizations, signatures, and resolving discrepancies in patient documentation.
- Act as first point of contact for patients and providers: triage calls, schedule appointments, and relay messages using electronic medical record (EMR) systems.
- Facilitate communication between patients, physicians, and care teams to ensure timely information flow and continuity of care.
- Support interdepartmental communication and task coordination to streamline patient care workflows.
- Provide backup support to team members as needed, ensuring continuity of service and operations.
Insurance Verification Specialist
University of Miami
Miami, FL
07.2021 - 12.2022
- Verified patient insurance eligibility and obtained prior authorizations for multiple payers.
- Communicated directly with patients and insurance providers to ensure complete coverage.
- Submitted and followed up on referrals and pre-certifications.
- Provided medical records to insurers and addressed claim inquiries.
Medical Front Desk Associate
Pura Vida Medical Center
Miami, FL
10.2019 - 07.2021
- Scheduled patient appointments and maintained accurate records and billing information.
- Facilitated smooth check-in/out processes and ensured timely patient flow.
- Handled insurance data entry and third-party billing claims.
- Supported the clinical team in maintaining treatment documentation and inventory supplies.
- Created patient referrals and addressed urgent patient needs.
Education
Master of Health Administration -
University of Miami
Miami, FL01-2027
Bachelor of Science - Health Administration
Florida International University
Miami, FL06.2023
Associate of Science - Health Administration
Miami Dade College
Miami, FLSkills
- Insurance Verification & Referrals
- Patient Scheduling & Support
- Medical Records Management
- Microsoft Office & EMR Systems
- Time Management & Multi-tasking
- Professional Communication
- Fluent in English & Spanish
- Clinical documentation
Languages
- English
- Spanish
Timeline
Administrative Assistant
University of Miami
12.2022 - Current
Insurance Verification Specialist
University of Miami
07.2021 - 12.2022
Medical Front Desk Associate
Pura Vida Medical Center
10.2019 - 07.2021
Master of Health Administration -
University of Miami
Bachelor of Science - Health Administration
Florida International University
Associate of Science - Health Administration
Miami Dade College