Johanna Cruz
Dallas,TX
Summary
Dedicated Medical Assistant with 6 years of experience in both prep and recovery care and family practice settings. Skilled in preparing patients for procedures, supporting safe recovery, rooming diverse patient populations, collecting labs, and managing accurate documentation. Experienced in patient education, medication refills, and coordinating with multidisciplinary teams to ensure smooth clinical workflows. Known for continuous learning, strong communication, and providing compassionate, dependable care in fast-paced environments. Seeking to grow further within a patient-centered healthcare setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
UTSW
02.2023 - Current
- Provide comprehensive support to healthcare professionals at UTSW by performing clinical and administrative tasks, including patient preparation, vital sign monitoring, medical history documentation, and coordination with RNs to ensure optimal patient care and clinic efficiency.
- Coordinated lab orders by gathering required specimens, double-checking orders with the team, and verifying all documentation before sending for processing.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Confirmed upcoming procedures with patients, answering questions about preparation, medications, fasting requirements, and post-procedure expectations.
- Complete procedures with minimal supervision while ensuring detailed, timely documentation in accordance with clinic and regulatory standards.
Certified Medical Assistant
Well Med at Hampton
07.2022 - 02.2023
- Documented patient condition and treatment, coding medical claims for hospital and nursing facilities.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Taught patients about medications, procedures, and care plan instructions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Certified Medical Assistant
Baylor Scott & White
12.2020 - 04.2022
- Recorded patient vital signs and medical data to support physician assessments and facilitated patient preparation for exams, EKGs, and procedures
- Managed patient care logistics, including processing prior authorizations, coordinating referrals, handling medication refills, and conducting various tests such as Retina Vue eye exams and glucose monitoring
- Contributed to the practice's quality assurance by adhering to HIPAA, CLIA, and OSHA standards
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Cared for wounds such as surgical sites and pressure sores to prevent infection and promote healing
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients and caregivers.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Coordinated prescription refills by entering orders in EPIC, resolving pharmacy issues, and confirming all refill requests were successfully transmitted.
- Submitted and tracked prior authorization requests through electronic portals and phone communication to support clinic workflow and patient access to care.
- Documented and tracked sample medication refills for patients, ensuring accurate inventory management and compliance with clinic protocols.
Office Clerk
North Lake College
09.2018 - 03.2020
- Maintained an organized record system, ensuring timely filing of receipts, reports, and documents for accessibility and compliance
- Updated and verified the accuracy of inventory tracking database using Excel, contributing to efficient inventory management
- Collaborated with admissions and financial aid departments to address and resolve student financial inquiries, enhancing student support services.
- Interacted with customers by phone, email, or in-person to provide information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
American Association of Medical Assistant -
College Health Care of Profession
Dallas, TX11.2020
High School Diploma -
Moises E. Molina
01.2015
Skills
- EPIC, Athena, Cerner, or other EMR systems
- Accurate clinical documentation
- Medication refills & pharmacy coordination
- Prior authorizations
- Insurance verification & referrals
- Scheduling and managing patient flow
- Lab order entry and follow-up
- HIPAA compliance
- Vital signs & patient assessment
- Rooming patients and preparing exam rooms
- Pre-procedure and post-procedure patient support
- Venipuncture & specimen collection
- Administering injections and medications (per protocol)
- EKGs, wound care, and basic triage
- Sterilization & infection control
- Monitoring patients during prep & recovery
Certification
- CMA - Certified Medical Assistant
- BLS- CPR and AED
Timeline
Certified Medical Assistant
UTSW
02.2023 - Current
Certified Medical Assistant
Well Med at Hampton
07.2022 - 02.2023
Certified Medical Assistant
Baylor Scott & White
12.2020 - 04.2022
Office Clerk
North Lake College
09.2018 - 03.2020
American Association of Medical Assistant -
College Health Care of Profession
High School Diploma -
Moises E. Molina