Tonya Marsh-Boisvert
Augusta,GA
Summary
Personable Medical Assistant bringing 25+ years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
29
29
years of professional experience
Work History
Certified Medical Assistant
Doctors Care Urgent Care
James Island, SC
11.2023 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, venipuncture, wound dressings and other treatments according to physician instructions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Labeled and completed lab requisitions using ICD and CPT coding.
Certified Medical Assistant
MUSC Cardiovascular Surgery Clinic
Charleston, SC
03.2023 - 10.2023
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Measured vital signs and took medical histories to prepare patients for examination. (EKG's, Injections, prepared for wound check's in ADU, scheduled procedures-(informing patient's how to prepare), were other various tasks that would need addressed intermittently.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Stocking Clerk
Harris Teeter Grocery
Charleston, SC
01.2022 - 02.2023
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Lifted materials of varied weights on regular basis.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Palletized merchandise for easy movement to sales floor locations.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Operated forklift and pallet jack to transport heavy loads.
- Shift-3rd (Full time-stayed on part time while employed with Roper)
Patient Care Technician
Roper St.Francis
Mount Pleasant, SC
07.2022 - 10.2022
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Restocked unit frequently with necessary medical supplies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Kept instruments and equipment clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Recorded patient conditions and vital signs before and after medical operations.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Responded to bell or light signal calls to assist patients with needs.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Notified senior staff of patient emergencies to optimize outcomes.
- While employed (3rd shift) patient to staff ratios were 8-10, started with 3-12 hour shifts, dropped to 2-12 hour shifts. Maintained employment part time with Harris Teeter-3rd shift.
Patient Care Technician
Trident Hospital-Med Surge
North Charleston, SC
08.2021 - 01.2022
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Restocked unit frequently with necessary medical supplies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Kept instruments and equipment clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Responded to bell or light signal calls to assist patients with needs.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Notified senior staff of patient emergencies to optimize outcomes.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
- Used mobility devices to transport patients.
- Obtained vital signs-glucose testing and collected biological samples to assist with diagnostic testing and ongoing assessments.
- Collected and labeled specimens to prepare for delivery to laboratory.
- Were assigned as many as 16+ incontinent/total care/covid-non contact patients at a time during shift (did 12-13 hour shifts-three to up to 5 days a week)
Nationally Certified Medical Assistant
East Cooper OBGYN
Mount Pleasant, SC
09.2013 - 02.2021
- Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Sterilized/cleaned/repackaged/autoclave of instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted patients in preparation for examinations, procedures, assessing and recording vital signs, injections, prescription refills, collection of specimens, transport, inserting orders in Athena EMR.
- While employed full time (4-10 hour shifts sometimes rotating to 5-8 hour shifts, as well as working part time with Harris Teeter. Worked 7 days a week between the two positions.
Stocker-Prep-Salad Bar
Harris Teeter Supermarkets Inc.
Mount Pleasant, SC
11.2015 - 12.2020
- Restocked plates, utensils and ingredients on a continual basis.
- Set up buffet and filled with food for a salad bar.
- Monitored buffet food quantities and refilled items.
- Took precautions to avoid cross-contamination between food items.
- Replaced aging items with fresh ingredients.
- Maintained a spotless bar, guard and floor area.
- Followed safety protocols in handling of equipment and food.
- Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
- Stocked in grocery, diary, meat departments.
- Prepped and cut fruit, packaged, priced, labeled.
- Prepared other various dips, parfaits, etcetera for purchase.
- Employed part time while employed at East Cooper OBGYN. (Day Shift) 2-3 10-12 hour shifts.
Nationally Certified Medical Assistant
MUSC Temp-ATC Healthcare
Charleston, SC
07.2012 - 09.2013
- Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
- Assisted with technical treatments and entered information within patient records and charts.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Educated patients about medications, procedures and physicians instructions.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Contacted pharmacies to submit and refill patients prescriptions.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Injections, EKG's.
- Were offered a position full time at two different locations (MUSC-where were currently temping and another at East Cooper OBGYN). Decided to go with East Cooper OBGYN.
National Certified Medical Assistant
LowCountry Dermatology
Charleston, SC
07.2007 - 06.2012
- Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
- Assisted with technical treatments and entered information within patient records and charts.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Educated patients about medications, procedures and physicians instructions.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Contacted pharmacies to submit and refill patients prescriptions.
- Assisted physicians by preparing patients for procedures, exams, surgeries, suture and staple removal, bandaging wounds, collection of specimens, transportation to lab, injections.
National Certified Medical Assistant
Coastal Dermatology LLC
Mount Pleasant, SC
01.2007 - 07.2007
- Contacted pharmacies to submit and refill patients' prescriptions.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Sterilized/cleaned/repackaged/autoclave of instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Assisted physicians by preparing patients for procedures, exams, surgeries, suture and staple removal, bandaging wounds, collection of specimens, transportation to lab, injections, assisting in various cosmetic procedures as well as distribution of recommended cosmetic products.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Measured patient peak flows to improve workflow efficiency.
- Prepared prescription refill requests on behalf of physician to prevent lags.
National Certified Medical Assistant
Charleston Hematology Oncology Associates Pa
Charleston, SC
05.2002 - 11.2006
- Conducted patient interviews to gather health history, vital signs, injections and information about current medical issues.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
- Positioned patients for optimal comfort prior to procedures.
- Completed clinical documentation in accordance with agency guidelines.
- Assisted physicians by preparing patients for procedures, including EKGs, bone marrow biopsies, intravenous chemotherapy.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Communicated with medical transcriptionists regarding patient medical records, reports for next day visits. (before EMR records introduced)
- Marble plaque awarded for most positive attitude.
National Certified Medical Assistant
New Hope for Children
Summerville, SC
01.2001 - 11.2001
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Provided excellent patient support and care to patients and families.
- Maintained laboratory supplies inventory by checking stock to determine inventory level.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Performed stat and routine testing on a variety of specimens quickly and accurately.
- Administered medications three times a day to children 12 years of age and under as part of psychological treatment for two cottages (controlled and prescribed medication by a psychiatric physician).
- Adhered to all safety and infection control precautions and regulations.
- Documented and updated patient data on paper medical charts (EMR not introduced at that time), maintaining accuracy and confidentiality.
Medical Assistant
Quintana Pediatrics
Jacksonville, FL
11.1995 - 02.1997
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Printed and filed examination data records according to HIPAA patient standards.
- Did extern here then hired as a full time employee.
Certified Medical Assistant
Doctors Care Clinic
James Island
Education
BLS/CPR - Healthcare-CPR/AED
American Heart Association
Charleston,SC05.2023
National Certification - National Certification of Medical Assisting
National Center For Competency Testing
Overland Park, KS03.2000
Associates in Medical Assisting -
Concorde Career Institute
Jacksonville, FL10.1995
GED -
Summerville High School
Summerville, SC06.1993
Skills
- ICD-10 coding
- Specimens collection and processing-assisting in minor surgical procedures, prepare and clean up
- Advanced anatomy knowledge
- Customer service
- OSHA Training
- Injections
- Professional bedside manner
- Wound care/bandaging/suture removal and irrigation
- Proper sterilization techniques-autoclaving/cleaning/repackaging instruments
- Team building
- Organization
- Experience in EMR systems-Kronos, Epic, Nexgen, Athena, Meditech,Cerner
- Inventory and supply management
- Telemetry Placement
- Grooming and bathing assistance
- Patient toileting
- Patient feeding
- Clinical training-students-new employees
- Patient positioning understanding
- Infection control standards
- Cultural awareness and sensitivity
- Emergency protocols
- HIPAA compliance
- IV discontinuation
- Conflict resolution abilities
- Respiratory equipment utilization
- Quick problem solver
- Electrocardiography (EKG)
- Certified in Basic Life Support (BLS)
- Performing vital signs-Glucose testing via mobile-transferring electronically
- Experience with Covid-non contact patients-Proper PPE equipment
- Venipuncture and phlebotomy
Timeline
Certified Medical Assistant
Doctors Care Urgent Care
11.2023 - Current
Certified Medical Assistant
MUSC Cardiovascular Surgery Clinic
03.2023 - 10.2023
Patient Care Technician
Roper St.Francis
07.2022 - 10.2022
Stocking Clerk
Harris Teeter Grocery
01.2022 - 02.2023
Patient Care Technician
Trident Hospital-Med Surge
08.2021 - 01.2022
Stocker-Prep-Salad Bar
Harris Teeter Supermarkets Inc.
11.2015 - 12.2020
Nationally Certified Medical Assistant
East Cooper OBGYN
09.2013 - 02.2021
Nationally Certified Medical Assistant
MUSC Temp-ATC Healthcare
07.2012 - 09.2013
National Certified Medical Assistant
LowCountry Dermatology
07.2007 - 06.2012
National Certified Medical Assistant
Coastal Dermatology LLC
01.2007 - 07.2007
National Certified Medical Assistant
Charleston Hematology Oncology Associates Pa
05.2002 - 11.2006
National Certified Medical Assistant
New Hope for Children
01.2001 - 11.2001
Medical Assistant
Quintana Pediatrics
11.1995 - 02.1997
Certified Medical Assistant
Doctors Care Clinic
BLS/CPR - Healthcare-CPR/AED
American Heart Association
National Certification - National Certification of Medical Assisting
National Center For Competency Testing
Associates in Medical Assisting -
Concorde Career Institute
GED -
Summerville High School
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