Kim Young

• Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
• Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
• Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
• Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.

• Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
• Obtained client medical history, medication information, symptoms, and allergies.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Sanitized, restocked, and organized exam rooms and medical equipment.

Passed medications and performed injections

Obtained vital signs and assisted with activities of daily living

Trained new hires on how to properly use medication cart and document interactions

• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Improved patient well-being by providing compassionate and attentive personal care.

• Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.