SAMANTHA BRADFIELD
Round Rock,TX
Summary
Results-driven management professional with extensive experience overseeing center operations and leading teams to achieve operational excellence. Proven ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with a strong focus on collaboration and adaptability to changing needs, showcasing leadership and operational management skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Center Manager
HCA / CareNow Urgent Care
10.2020 - Current
- Supervises, orients, trains and cross-trains clinic staff
- Participates in interviewing and selection of staff, disciplinary actions, performance evaluations
- Manages employee timekeeping, attendance tracking, and absence management
- Responsible for supply inventory ordering
- Monitors patient flow and wait times and performs clinic audits, reviews, and surveys
- Understanding of P&L statements and budgets
- Ensures clinic metrics are continuously met and completes end-of-month duties to ensure the clinic is profitable
- Manages petty cash and deposits
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
Front Desk Coordinator
CareNow Urgent Care
03.2019 - 10.2020
- In charge of Front Desk and Patient Representatives in 16 Houston area clinics
- Worked closely with the Market Manager and Medical Director to establish new operatives
- Provided cross training for Front Desk and Back Office staff
- Audited medical records for errors
- Worked with the Controller and Executive Team to develop new initiatives
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
Patient Representative
CareNow Urgent Care
10.2017 - 03.2019
- Checked patients in for exams scheduled, taking payments when due, verifying insurance benefits and eligibility
- Experience with ICD-10 Procedure Codes and Diagnosis Codes
- Medical records keeping
- Handled clinic cash drawer and deposits
- Patient Representative trainer and EHR system trainer (VelociDoc and PVM)
Scheduler
Steeplechase Diagnostic Center
12.2016 - 10.2017
Patient Administration Specialist
United States Army
08.2012 - 06.2016
Education
Bachelors of Science - Health Administration
University of Phoenix
Phoenix, AZ01.2020
Military Service -
United States Military
06.2015
Skills
- Cash Management
- Customer Service Management
- Operations Management
- Staff Leadership
- Interdepartmental Collaboration
- Facility Management
- Staffing
- Data Analysis
- Compliance Monitoring
- Operations Oversight
- Business Development
- Financial Reporting
- Hiring and Onboarding
- Employee Development
- Schedule Management
- Data Management
- Inventory Management
Military Service
Army, 08/01/12, 06/01/15, Specialist, Assisted up to 350 patients per week with pre-admissions, admissions and discharges., Led the Medical Records and Health Information team managing 10,000 records, responsible for $10,000 worth of computers., Developed and implemented new HIM processes and procedures, also for new records and ROI., HR Generalist processing new soldiers, maintenance of personnel files, training and education.
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
Timeline
Center Manager
HCA / CareNow Urgent Care
10.2020 - Current
Front Desk Coordinator
CareNow Urgent Care
03.2019 - 10.2020
Patient Representative
CareNow Urgent Care
10.2017 - 03.2019
Scheduler
Steeplechase Diagnostic Center
12.2016 - 10.2017
Patient Administration Specialist
United States Army
08.2012 - 06.2016
Military Service -
United States Military
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
Bachelors of Science - Health Administration
University of Phoenix
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