Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timothy Hughes

Round Rock,TX

Summary

Experienced Customer Service Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

United Airlines
10.2024 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with dozens of staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Fiber Technician

CI Services, Google Fiber
08.2023 - 09.2024
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces; trenching and tall ladder.
  • Located and repaired line faults and equipment testing to identify and correct problems end to end and network-wide.
  • Spliced fiber cable, troubleshot underground junction boxes and installed conduit by utilizing special equipment and working closely with network administrators.

Teacher

Liberty Hill ISD/Round Rock ISD
08.2021 - 05.2023
  • Incorporated multiple types of teaching strategies and behavior modification into classrooms with 20+ students.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Planned and implemented integrated lessons to meet national standards.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.

Independent Contractor

Entreprenuer
12.2018 - 07.2021
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Worked as part-time contractor: Pergola Installation/Construction with AOK Innovations and Delivery of Goods/Essentials with Shipt.
  • Disassembled and assembled pergolas, including use of saws, measurements, and power tools.
  • Teaching and coaching in multiple areas and sports.

Supervisor

WAGS & WIGGLES DOG DAYCARE
03.2006 - 11.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency, meet deadlines, and organize workflows.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference; conducted evaluations and provided feedback.
  • Observed and controlled proper dog behavior in play areas of up to 150 dogs, including managing feeding and medication instructions.

Education

Bachelor Degree - Geography

California State University, Fullerton
Fullerton, CA
05.2015

Associates Degree - Geography

Saddleback Community College
Mission Viejo, CA
05.2012

Skills

  • US Navy Veteran
  • Staff Management
  • Exceptionally detail-oriented
  • Works well in team environment
  • Quality assurance
  • Field installation/Troubleshooting
  • Data Entry

Certification

Certified Educational Aide, TX

Assistant and Head Coach, Softball

Timeline

Customer Service Representative

United Airlines
10.2024 - Current

Fiber Technician

CI Services, Google Fiber
08.2023 - 09.2024

Teacher

Liberty Hill ISD/Round Rock ISD
08.2021 - 05.2023

Independent Contractor

Entreprenuer
12.2018 - 07.2021

Supervisor

WAGS & WIGGLES DOG DAYCARE
03.2006 - 11.2018

Bachelor Degree - Geography

California State University, Fullerton

Associates Degree - Geography

Saddleback Community College

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