Steven Fillmore
Minneapolis,MN
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
MIORA Performance & Longevity Leader
Life Time Athletic Target Center
11.2023 - Current
- Leads MIORA Performance & Longevity initiatives with a holistic and proactive approach to health.
Medispa Coordinator
Life Time Athletic
10.2022 - 11.2023
- Leveraged office management systems for maintaining files and records.
Member Concierge
Life Time Athletic
05.2022 - 10.2022
- Managed account maintenance, service delivery, programming insight, and member/guest engagement.
Social Coordinator / Assistant Cafe Leader
Life Time Fitness
05.2021 - 05.2022
- Ensured the restaurant was clean prior to opening for business and addressed any issues promptly.
Employee Involvement Group (EIG) Representative
Delta Airlines, Inc
09.2016 - 08.2020
- Acted as a liaison between flight attendants and upper management.
Conflict Resolution Panelist
Delta Airlines, Inc
01.2012 - 08.2020
- Served as a panelist in resolving issues between flight attendants and management.
Flight Attendant
Delta Airlines, Inc
05.1997 - 08.2020
- Ensured the highest level of safety and quality of service to all customers.
Education
Completed Coursework towards Business Ownership -
MIST Exotics LLC
Certified Natural Health Practitioner (CNHP) in Natural Health -
Trinity School of Natural Health
09.2020
High School Diploma -
Prior Lake Senior High
Prior Lake, MN06.1990
Skills
- US Navy Veteran
- People Skills
- Time Management & Problem Solving
- Team Leadership
- Perseverance and Motivation
- File and Data Retrieval Systems
- Medical Terminology
- Customer Service
- Team Oversight
- Event Planning
- Discretion and Confidentiality
- CRM Software
- Enforcing Policies
- HIPAA Compliance
- Good Communication Skills
- Conflict Resolution
- Customer Focus & Attentiveness
- Commercial Awareness
- Event Coordination
- Patient Registration
- Staff Management
- Schedule Management
- Medical Billing
- Calendar Management
- Verbal and Written Communication
- Appointment Coordination
- Care Coordination Support
- Handling Complaints
- Motivating Teams
- Influencing Others
- Coaching abilities
- Continuous improvements
Certification
Board Certified Holistic Health Practitioner
Timeline
MIORA Performance & Longevity Leader
Life Time Athletic Target Center
11.2023 - Current
Medispa Coordinator
Life Time Athletic
10.2022 - 11.2023
Member Concierge
Life Time Athletic
05.2022 - 10.2022
Social Coordinator / Assistant Cafe Leader
Life Time Fitness
05.2021 - 05.2022
Employee Involvement Group (EIG) Representative
Delta Airlines, Inc
09.2016 - 08.2020
Conflict Resolution Panelist
Delta Airlines, Inc
01.2012 - 08.2020
Flight Attendant
Delta Airlines, Inc
05.1997 - 08.2020
Completed Coursework towards Business Ownership -
MIST Exotics LLC
Certified Natural Health Practitioner (CNHP) in Natural Health -
Trinity School of Natural Health
High School Diploma -
Prior Lake Senior High
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