Farida Akhtar
Denver,Colorado
Summary
Highly-motivated healthcare leader with a background in public health and demonstrated history of working in medical practice industry. Skilled in clinical operating procedures, physician relations, project management, and process improvement.
Professional healthcare operations leader with demonstrated expertise in managing clinical practices, optimizing workflows, and enhancing patient care. Proven ability to foster team collaboration, adapt to changing needs, and drive results. Strong skills in strategic planning, staff development, and financial management. Known for reliability, effective communication, and passion for improving organizational performance.
Overview
5
5
years of professional experience
Work History
Area Practice Manager
HCA-CareNow Urgent Care
06.2023 - Current
- Plan, direct, and organize operations for 9 urgent care clinics for the Denver region
- Hiring, training, and supervising administrative staff
- Hiring and onboarding provider staff
- Manage finances, budgeting, payroll
- Strategic planning for long term growth
- Project management for new initiatives
- Leader in quality assurance
Clinic Manager
HCA-CareNow Urgent Care
01.2022 - 06.2023
- Plans, directs, organizes, and takes ownership of the daily operations of the clinic
- Ensure that the clinic is safe, efficient, and clinic goals are met
- Practice and adhere to the HCA Code of Conduct, Mission, and Value Statements
- Treat patients, visitors, medical staff, colleagues and others with compassion and respect
- Supervise, orient, and train clinic staff to ensure that all HCA, PSG and Urgent Care Service Line policies, established practices and standards are being followed
- Participate in all functions of management in addition to interviewing and selecting clinical staff, disciplinary actions, and performance evaluations
- Address individual and team performance deficiencies Handle patient and visitor issues and complaints
Patient Access Representative
HCA-CareNow Urgent Care
02.2020 - 01.2022
- Enhanced patient experience throughout all patient interactions and maintained compliance with all HIPAA regulations to safeguard patient privacy
- Conducted insurance eligibility verification, and financial education on designated accounts
- Communicated with physicians and medical providers regarding clinical clarifications to facilitate requests Authenticated patient identity throughout all processes
Education
Master of Science - Healthcare Administration - Healthcare Management and Regulatory Leadership
University of Denver
Denver, Colorado08.2024
Bachelors of Arts - Public Health
University of Colorado Denver
Denver, Colorado12.2020
Skills
- Employee performance
- Strategic business planning
- Policy and procedure development
- Medical personnel recruitment
- Workflow efficiency
- Problem-solving abilities
- Operational Efficiency
- Operations Management
- Strategic Planning
- Quality Assurance
- Project Management
Timeline
Area Practice Manager
HCA-CareNow Urgent Care
06.2023 - Current
Clinic Manager
HCA-CareNow Urgent Care
01.2022 - 06.2023
Patient Access Representative
HCA-CareNow Urgent Care
02.2020 - 01.2022
Bachelors of Arts - Public Health
University of Colorado Denver
Master of Science - Healthcare Administration - Healthcare Management and Regulatory Leadership
University of Denver
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