Yasmin Macartney
Quakertown,USA
Summary
Dynamic and detail-oriented Certified Medical Assistant with over 13 years of diverse experience in healthcare, sales, and customer service. Proven expertise in delivering patient-centered care, efficiently managing clinical environments, and cultivating strong client relationships to enhance satisfaction and retention rates. Recognized for unwavering professionalism and a robust work ethic, consistently striving for excellence in all aspects of patient interaction and operational support. Committed to improving healthcare outcomes through compassionate service and effective communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
AFC urgent care
Souderton, US
06.2021 - Current
- Provide direct patient care including vital signs, injections, specimen collection, and rooming patients.
- Assist physicians with exams and procedures.
- Document patient information accurately in EMR systems.
- Deliver compassionate, family-centered pediatric care.
Certified Medical Assistant
Penn Medicine Pediatrics
Limerick, US
12.2022 - 12.2024
- Provide direct patient care including vital signs, injections, specimen collection, and rooming patients.
- Assist physicians with exams and procedures.
- Document patient information accurately in EMR systems.
- Deliver compassionate, family-centered pediatric care.
- Assisted healthcare providers with patient examinations and procedures.
Medical Assistant/Medical Receptionist
AFC Urgent Care/ Monarch Integrative Medicine
Phoenixville, US
08.2019 - 08.2024
- Provide direct patient care including vital signs, injections, specimen collection, and rooming patients.
- Assist physicians with exams and procedures.
- Document patient information accurately in EMR systems.
- Deliver compassionate, family-centered pediatric care.
Receptionist
Ross, Quinn and Ploppert
Pottstown, US
01.2019 - 01.2021
- Greeted clients and visitors warmly upon arrival at the office.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments and maintained calendar for multiple executives efficiently.
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
- Assisted in organizing office events and meetings to enhance team collaboration.
- Maintained office supplies inventory, placing orders as needed to ensure availability.
- Provided administrative support by preparing documents and presentations for meetings.
- Ensured a clean and welcoming reception area for all guests and employees.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Assistant Manager, Bartender, and Server
Toby Carvery
Borehamwood, UK
01.2014 - 01.2020
- Hire and train staff members.
- Ensure that health and safety protocols are adhered to.
- Keep a meticulous record of income and expenses.
- Order ingredients in the correct quantities for the kitchen staff.
- Communicate with customers to receive feedback and manage complaints.
- Open and close the restaurant on time.
- Help staff work the floor and bar.
- Manage a team.
- UK
Team Leader, BAR, SERVER
Gardeners Arms
Reading, UK
01.2012 - 01.2013
- Hire and train staff members.
- Ensure that health and safety protocols are adhered to.
- Keep a meticulous record of income and expenses.
- Order ingredients in the correct quantities for the kitchen staff.
- Communicate with customers to receive feedback and manage complaints.
- Open and close the bar/restaurant on time.
- Help staff work the floor and bar.
- Supervise a team.
- UK
Receptionist
Steady Removals
Borehamwood, UK
01.2009 - 01.2012
- Answer and direct phone calls in a polite and friendly manner.
- Welcome visitors in a warm and friendly manner, and answer any questions visitors have.
- Maintain reception area and all common areas in a clean and tidy manner at all times.
- Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer.
- Keep detailed and accurate records of visitor requests and of calls received.
- Receive deliveries; sort and distribute incoming mail.
- Take inventory of supplies and restock as needed.
- Maintain the general office filing system.
- UK
Education
Psychology - Associate's degree
Montgomery County Community College
01.2025
CCMA - Medical Assistant
US INSTITUTE
Colorado Springs, CO01.2021
High School Diploma -
Oaklands University
St Albans, UK01.2009
Skills
- Patient intake and vital signs (blood pressure, pulse, temperature, oxygen levels)
- EKG administration
- Phlebotomy and specimen collection
- Injections and immunizations
- Medication administration and documentation
- Appointment scheduling and calendar management
- Patient check-in and check-out
- Insurance verification and prior authorizations
- Medical billing and coding (ICD-10, CPT – if applicable)
- Electronic Health Records (EHR/EMR) documentation
- Charting and record management
- Prescription refill processing
- Referral coordination
- Front desk operations
- HIPAA compliance and patient confidentiality
- Electronic Medical Records (Epic, Cerner, Athena, eClinicalWorks, etc — add what you used)
- Microsoft Office (Word, Excel, Outlook)
- Medical scheduling software
- Insurance portals and clearinghouses
- Basic data entry and reporting
- Patient education and instruction
- Compassionate bedside manner
- Explaining procedures and aftercare
- Handling sensitive patient information
- Conflict resolution and de-escalation
- Cultural competence
- Active listening
- Telephone triage and message handling
Certification
- CCMA Certification
- CPR Certification
- BLS Certification
- AED Certification
- First Aid Certification
- ACLS Certification
- EMT Certification
- NRCMA
- RMA
- Certified Phlebotomy Technician
Personal Information
Personal Achievements
- Relocated internationally at age 25, adapting to new environments and challenges.
- Completed multiple marathons, highlighting discipline and goal-setting.
- Traveled cross-country independently with a backpack, demonstrating planning and self-reliance.
- Assisted in establishing a mental health charity initiative for a family business
- Maintained 4.0 GPA and set to graduate with highest honors.
- Actively volunteered in community initiatives, contributing to meaningful causes.
- Balanced academic excellence with extracurricular and volunteer commitments.
Timeline
Certified Medical Assistant
Penn Medicine Pediatrics
12.2022 - 12.2024
Certified Medical Assistant
AFC urgent care
06.2021 - Current
Medical Assistant/Medical Receptionist
AFC Urgent Care/ Monarch Integrative Medicine
08.2019 - 08.2024
Receptionist
Ross, Quinn and Ploppert
01.2019 - 01.2021
Assistant Manager, Bartender, and Server
Toby Carvery
01.2014 - 01.2020
Team Leader, BAR, SERVER
Gardeners Arms
01.2012 - 01.2013
Receptionist
Steady Removals
01.2009 - 01.2012
Psychology - Associate's degree
Montgomery County Community College
CCMA - Medical Assistant
US INSTITUTE
High School Diploma -
Oaklands University