Amanda Allen
San Antonio,TX
Summary
Operations and training specialist with experience in cross-functional coordination, operational planning, customer support, and process improvement. Skilled in managing multiple priorities, analyzing operational trends, and supporting strategic business initiatives in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Clinical Application Specialist (Diagnostic Product Specialist)
Keeler USA
San Antonio, USA
02.2021 - Current
- Lead onsite and remote training sessions for healthcare teams, translating complex technical information into clear, actionable communication.
- Coordinate customer-facing operational support activities across multiple territories and departments throughout the U.S.
- Partner with sales teams, clinical staff, customer service, and leadership to support operational planning, customer initiatives, and cross-functional collaboration.
- Analyze customer usage trends, operational data, and training needs to support planning accuracy and process improvement initiatives.
- Manage multiple projects, reporting responsibilities, and workflow priorities in a fast-paced, highly independent environment.
- Utilize reporting tools, dashboards, and tracking systems to organize data, monitor trends, and support operational decision-making.
Office Administrator
Cal Coast Ophthalmic Instruments
Torrance, USA
07.2019 - 02.2021
- Managed daily operations related to purchasing, logistics, inventory coordination, and customer support for ophthalmic equipment.
- Coordinated sales orders, vendor communication, and service-related requests to support efficient operational workflows and accurate order fulfillment.
- Collaborated with sales and operational teams to improve business processes, enhance customer support, and maintain organization in a fast-paced environment.
Sales Lead
Uncommon James
Pacific Palisades, USA
02.2019 - 06.2019
- Supervised sales teams, supported store operations, and improved both top and bottom line performance.
- Monitored customer trends and sales activity to support merchandising and operational decisions.
Education
Bachelor of Science - Human Environmental Science - Consumer Science
The University of Alabama
Tuscaloosa, ALSkills
- Cross-functional collaboration
- Operational Planning
- Process Improvement
- Data analysis & reporting
- Project coordination
- Workflow optimization
- Strategic communication
- Customer relationship management
Additional Qualifications
- Strong analytical and organizational skills with the ability to manage competing priorities.
- Proven ability to learn technical systems, operational workflows, and customer planning processes quickly.
- Experienced with using AI-driven tools and digital platforms to optimize productivity and enhance day-to-day operational execution.
Timeline
Clinical Application Specialist (Diagnostic Product Specialist)
Keeler USA
02.2021 - Current
Office Administrator
Cal Coast Ophthalmic Instruments
07.2019 - 02.2021
Sales Lead
Uncommon James
02.2019 - 06.2019
Bachelor of Science - Human Environmental Science - Consumer Science
The University of Alabama