Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amanda Arias

Amanda Arias

El Paso,Texas

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Leisure Travel Advisor

Sun Travel
06.2023 - Current
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.

Shift Supervisor

Starbucks
11.2019 - 06.2023
  • Anticipating store and customer needs by consistently evaluating store environment and customer cues
  • Creating a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to employees
  • Executes store operations during scheduled shifts, Including and not limited to, Cash Handling, Submitting end-of-night cash deposits, Managing labor, Submitting store orders, Inventory management, Inventory counts, and Assisting with employees' schedules
  • Acts with integrity, honesty, and knowledge to promote company culture, values, and missions
  • Acts as a mediator to internal employee conflicts
  • Handles customer complaints and effectively communicates standards of behavior
  • Screening potential candidates, Assisting with hiring decisions, and Training new employees to company standards.

Event Photographer

Mad Octopus Media
01.2016 - 01.2023
  • Captured memorable moments by skillfully photographing various events, including weddings, corporate functions, and social gatherings.
  • Maintained a professional demeanor while interacting with diverse clientele and adapting to various event settings and challenges.
  • Enhanced client satisfaction by delivering high-quality images and consistently meeting deadlines for photo processing and delivery.
  • Completed complex photo shoots at indoor and outdoor venues.

Team Leader / Head Party Hostess

Peter Piper Pizza
05.2015 - 10.2019
  • Booking all events
  • Explaining different packages and making accommodations for each party's needs
  • Calling & Confirming events
  • Managing seating chart and decorations
  • Handles new employee training, assisting with training modules and training new party hosts
  • Explaining seating charts, decorating expectations and staying on schedule
  • Setting up all reservations for the day, and turning tables over for the next party
  • Working on a tight schedule while providing excellent service
  • Doing store walks, table touches, and overseeing daily operations
  • Working in a high-paced / high-stress environment
  • Attending hundreds of guests per hour
  • Assuring order accuracy at all points of sale
  • Working front and back-of-house
  • Labor management, Inventory counts & submitting food orders, ordering store supplies, and meeting deadlines.

Cast Member

Disney’s All-Star Movies Resort Food Court
01.2018 - 05.2018
  • Working 10-hour shifts in multiple areas of the hotel restaurant
  • Including but not limited to, bussing tables, running food, behind the line working, working cash registers, doing food prep, and taking orders
  • Making personal and lasting connections with guests
  • Working alongside different cultures and assisting with different guest needs
  • Helping and explaining the Disney Dining Plan, Upselling plans, and products.

Education

Bachelor of Science - Hotel, Restaurant & Tourism Management

New Mexico State University
Las Cruces, New Mexico

Skills

  • Working in high speed- stressful enviornments
  • Training new & existing employees
  • Workplace Safety
  • Staff Management
  • Customer-Oriented

Certification

  • ServSafe Food Manager Certification
  • Texas Food Handler Certificate

Timeline

Leisure Travel Advisor

Sun Travel
06.2023 - Current

Shift Supervisor

Starbucks
11.2019 - 06.2023

Cast Member

Disney’s All-Star Movies Resort Food Court
01.2018 - 05.2018

Event Photographer

Mad Octopus Media
01.2016 - 01.2023

Team Leader / Head Party Hostess

Peter Piper Pizza
05.2015 - 10.2019

Bachelor of Science - Hotel, Restaurant & Tourism Management

New Mexico State University

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Amanda Arias