Amanda Armstrong
Carmichael,CA
Summary
Seasoned and reliable in collections and customer service, excited to take on this new role as a Collections Representative with long-term growth and advancement potential.
Overview
12
12
years of professional experience
Work History
Security Officer
National Security Industries
Rancho Cordova, California
02.2023 - 04.2025
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Assisted in training new security personnel on procedures and protocols.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Office Associate
Allied Trustee Services- HOA Collections
Roseville, CA
09.2018 - 08.2020
- Inputted data into computer systems in an accurate and timely manner.
- Processed paperwork efficiently to support smooth office procedures.
- Trained new employees on office procedures and software systems effectively.
- Updated financial, customer, and business records in company databases.
- Prepared detailed reconciliation reports for management review and analysis.
Customer Service Representative
Wittman Enterprises
Rancho Cordova, California
09.2013 - 09.2018
- I answered incoming calls daily from patients regarding ambulance bills.
- Set up and followed up on payment arrangements for patients' overdue accounts.
- Received patient insurance information and verified eligibility to bill for ambulance services rendered.
- Resolved verbal or written disputes and hardships by communicating effectively with patients and internal departments.
- Advised of collection inquiries, policies, procedures, and processes clearly to patients.
- Researched patient requests by accessing internal databases.
- Maintained accurate records of conversations with customers.
Education
Graduate Certificate - Medical Assisting
Carrington College
Sacramento11-2003
Skills
- Account reconciliation
- Effective communication
- Time management
- Conflict resolution
- Detail orientation
- Active listening
Timeline
Security Officer
National Security Industries
02.2023 - 04.2025
Office Associate
Allied Trustee Services- HOA Collections
09.2018 - 08.2020
Customer Service Representative
Wittman Enterprises
09.2013 - 09.2018
Graduate Certificate - Medical Assisting
Carrington College
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