Christopher Allen
Chciago,IL
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Security Officer/Concierge/Engineer
The Ritz-Carlton Residences, Chicago
01.2021 - Current
- Installed, maintained and repaired security systems and programmable logic controls.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
Front Office Manager
THE RITZ-CARLTON CHICAGO
05.2022 - 05.2025
- Developed lasting relationships with guests that built loyalty and drove hotel revenue
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency
- Completed financial audits on scheduled basis
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Security Supervisor
The Blackstone, Autograph Collection
09.2018 - 05.2022
- Designed security policies, alarm response protocols and access card guidelines
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Prepared and submitted reports to keep management informed of security activities and developments.
Loss Prevention Officer
The Hyatt Regency Chicago
05.2018 - 11.2019
- Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
- Developed and launched a loss-prevention program.
Loss Prevention Officer
London House Chicago, Curio Collection by Hilton
06.2017 - 06.2018
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
Front Desk Night Auditor
The Westin Chicago River North
05.2014 - 06.2017
- Handled payment processing and provided customers with receipts and proper bills and change
- Managed guest check-in and check-out procedures, reservations and payments
- Managed customer complaints and rectified issues to complete satisfaction
Education
Business Administration And Management
Harvard University
Cambridge, MA05-2026
Cyber Security
University of Michigan
Ann Arbor, MI02-2027
Skills
- Time management
- Account Reconciliation
- Communication
- Customer Service
- Schedule management
- Task delegation
Timeline
Front Office Manager
THE RITZ-CARLTON CHICAGO
05.2022 - 05.2025
Security Officer/Concierge/Engineer
The Ritz-Carlton Residences, Chicago
01.2021 - Current
Security Supervisor
The Blackstone, Autograph Collection
09.2018 - 05.2022
Loss Prevention Officer
The Hyatt Regency Chicago
05.2018 - 11.2019
Loss Prevention Officer
London House Chicago, Curio Collection by Hilton
06.2017 - 06.2018
Front Desk Night Auditor
The Westin Chicago River North
05.2014 - 06.2017
Business Administration And Management
Harvard University
Cyber Security
University of Michigan
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