Lela Martin

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Checked and verified photo identification prior to granting facility access.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Confirmed appointments, communicated with clients and updated client records.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Maintained high customer satisfaction by working quickly and accurately.
• Operated with safety and skill to avoid accidents and delays.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Communicated with dispatch to convey delays and adjust delivery plans.

• Tagged baggage and routed to appropriate location for loading and screening.
• Oversaw ticketing, gate and ramp services.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

• Managed multiple tasks in high-volume environment.
• Cleaned and maintained work area and stations
• Maintained phone calls, data entry,and other office work.
• Responded to customer needs through competent customer service and prompt problem-solving.