Amanda Arnlund
New Hope,MN
Summary
Dynamic and results-driven professional with a proven track record at TikTok, enhancing brand loyalty and fostering community engagement through innovative social media strategies and compelling content creation. Expert in SQL programming and audience engagement, I excel in multitasking and critical thinking, significantly boosting engagement rates and driving long-term brand partnerships. I'm great with people, and will always provide world class support in any endeavors. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
12
12
years of professional experience
Work History
Social Media Influencer
Tiktok
11.2020 - Current
- Hosted live events on social media platforms, fostering community interaction and increasing brand loyalty among followers.
- Crafted authentic sponsored content for brands that resonated with followers, leading to long-term partnerships and collaborations.
- Formulated high-quality written storytelling and visual content for social media campaigns.
- Create and curate content for social media platforms
- Provided factual information and source documentation for outreach to individuals
- Engage with followers and respond to comments and messages
- Analyze social media metrics and adjust strategies accordingly
- Develop and maintain relationships with followers on fans
- Create and maintain a content calendar for social media platforms
- Stay up to date on industry trends and changes in social media algorithms
- Attend events and create content for live coverage
- Collaborate with other influencers for cross promotion opportunies
- Leveraged video content across various platforms to showcase product reviews, tutorials, or other relevant topics, diversifying content offerings for increased engagement opportunities.
- Followed and reviewed competitor social media channels, content, and strategy to relay insights.
Software Support Engineer III
Avionte
11.2014 - 06.2015
- Provided clear and concise documentation of technical issues to facilitate efficient handoffs between support tiers.
- Contributed to revenue growth by identifying upsell opportunities during client interactions and collaborating with sales teams on targeted campaigns.
- Applied knowledge of SQL, to address issues within the database
- Optimized system performance for clients by tuning application settings according to their specific needs and requirements.
- Fielded phone calls
- Created tickets for the issue
- Provided world class support to each customer
- Wrote a detailed, in depth ticket, as to what the issue was, and how it was fixed, or a provided a reasonable timeframe when it would be available
- Trained Customers on software when needed
Software Support II
TMC
03.2012 - 12.2014
- Analyzed software performance data, identifying opportunities for optimization and improved functionality.
- Developed knowledge base articles for common issues, streamlining the support process for both clients and colleagues.
- Enhanced customer satisfaction by providing timely and efficient software support to clients.
- Served as a mentor to junior team members, fostering professional growth and contributing to team success.
- Provided world class support for all customers
- Walked customer through their issue, to resolve it
- Trained customers on product
- Trained new hires on how to support the product
- Managed some new hires
- Provided expedient fix for customers
- Follow up with customer to make sure everything is still great
Education
Master of Science - Information Technology
American InterContinental University
Schaumburg, IL05.2011
Master of Science - Forensic Science
American InterContinental University
Schaumburg, IL06.2010
Associate of Arts - General Studies
South Puget Sound Community College
Olympia, WA03.2008
Skills
- Social Media Posting
- Campaign Management
- Content strategies
- Google Analytics
- Video Production
- Visual storytelling
- Social Media Strategy
- Content Development
- Audience Engagement
- Live streaming
- Social Media Platforms
- Time Management
- Multitasking
- Problem-solving abilities
- Critical Thinking
- Adaptability and Flexibility
- Flexible Schedule
- Active Listening
- Community Outreach
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- Software Installation
- IT Documentation
- Data Backup and Recovery
- Application support
- VPN Configuration
- Wireless Networking
- Hardware diagnostics
- Network Security
- System Administration
- Information Security
- Disaster Recovery Planning
- Web Server Management
Timeline
Social Media Influencer
Tiktok
11.2020 - Current
Software Support Engineer III
Avionte
11.2014 - 06.2015
Software Support II
TMC
03.2012 - 12.2014
Master of Science - Information Technology
American InterContinental University
Master of Science - Forensic Science
American InterContinental University
Associate of Arts - General Studies
South Puget Sound Community College