Amanda Avalos
Huffman,Texas
Summary
Efficient Receptionist with expertise in communication and appointment scheduling. Manages patient flow to optimize service delivery and enhance satisfaction. Experienced in customer relationship management and data accuracy, driving effective front desk operations and conflict resolution.
Overview
18
18
years of professional experience
Work History
Receptionist
Contemporary Dental
Bellaire, Tx
09.2023 - Current
- Responded to patient inquiries and efficiently handled phone calls, ensuring timely assistance.
- Coordinated with dental staff to optimize patient flow during visits.
- Processed insurance claims while verifying patient insurance information accurately.
- Managed incoming calls, took messages, and directed calls to relevant departments to streamline communication.
Receptionist
Baytown Animal Hospital
sugarland, tx
05.2021 - 08.2023
- Managed appointment scheduling using dental office management software.
- Answered phone calls and responded to patient inquiries effectively.
- Greeted patients warmly and checked them in for appointments.
- Maintained organized patient records and ensured confidentiality compliance.
CSR,
Sugarland Veterinary Specialists and Emergency
Sugarland, Tx
02.2017 - 02.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved client complaints by listening actively and providing solutions.
- Handled billing inquiries and processed payments efficiently.
- Coordinated with veterinary staff to ensure smooth patient flow.
- Managed customer records using veterinary practice management software.
- Provided detailed information on veterinary services and procedures.
- Educated pet owners on proper care and preventive measures.
Floor Manager/Manger of housekeeping
Houston Yacht Club
Shore Acres, tx
01.2009 - 03.2014
- Supervised daily operations to ensure smooth service and guest satisfaction.
- Managed staff scheduling to optimize coverage during peak hours.
- Created daily work schedules for staff members according to the needs of the business.
- Trained new employees on operational standards and customer service practices.
- Resolved customer complaints promptly to enhance overall dining experience.
- Conducted regular inspections for cleanliness and safety compliance in the dining area.
- Oversaw inventory management to maintain adequate supplies for dining services.
- Coordinated with kitchen staff to ensure timely meal preparation and delivery.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Participated in meetings with upper management to discuss progress reports or operational updates.
Education
High School Diploma -
Bryan Adams Highschool
Dallas, Tx05-2001
Skills
- Insurance verification
- Appointment scheduling
- Patient record management
- Front desk operations
- Office software proficiency
- Multi-line telephone systems
- Data entry
- Customer relationship management
- Office administration
- Business administration
- Effective communication
- Communication skills
- Training and mentoring
- Client relations
- Phone etiquette
Timeline
Receptionist
Contemporary Dental
09.2023 - Current
Receptionist
Baytown Animal Hospital
05.2021 - 08.2023
CSR,
Sugarland Veterinary Specialists and Emergency
02.2017 - 02.2021
Floor Manager/Manger of housekeeping
Houston Yacht Club
01.2009 - 03.2014
High School Diploma -
Bryan Adams Highschool