Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Amanda Balcom

Jewett City,CT

Summary

Dynamic and results-driven food server with a proven track record at Tuscany, Mohegan Sun Casino. Expert in order processing and POS operation, I excel in enhancing customer experiences through effective problem-solving and menu recommendations. Recognized for training new staff and fostering team collaboration to ensure seamless service delivery.

Overview

24
24
years of professional experience

Work History

Restaurant Food Server

Tuscany, Mohegan Sun Casino
Uncasville, Connecticut
09.2001 - Current
  • Delivered exceptional customer service through active listening and prompt problem-solving.
  • Managed accurate order processing and timely delivery of food and beverages.
  • Collaborated with kitchen staff to ensure efficient meal preparation and service.
  • Trained new servers on restaurant procedures, menu offerings, and customer engagement.
  • Maintained cleanliness of dining area to create a welcoming environment for guests.
  • Operated POS systems for efficient payment processing and cash handling.
  • Resolved customer complaints swiftly, enhancing overall dining experiences.
  • Recommended menu items based on guest preferences and dietary needs.

Education

High School Diploma -

Chariho Regional High School
Wood River Junction, RI
06-1994

Skills

  • Order processing
  • POS system operation
  • Menu recommendations
  • Cash handling
  • Team collaboration
  • Customer relationship management

Affiliations

  • Music enthusiast, Vocalist and Keyboard player. I have hosted several events, open mics/ jams, parties and even Karaoke.
  • I love to learn new things, I have made Pottery, candles and soaps.

References

References available upon request.

Timeline

Restaurant Food Server

Tuscany, Mohegan Sun Casino
09.2001 - Current

High School Diploma -

Chariho Regional High School

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