Amanda Baldwin
Assistant Retail Store Manager/ Human Resource Generalist
Mamphis ,TN
Summary
Experienced Retail Store Manager with over 7 years of hands on experience in Employment staffing and Recruitment, and with an Excellent reputation for resolving problems and improving customer satisfaction. I am
seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Staffing Generalist/Resourcer
CareerStaff Unlimited
Jackson , TN
01.2015 - 09.2022
- Advertised job opportunities through attending networking events and posting open positions in social media platforms, 12 different job boards and social media outlets.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Interviewed, hired and mentored over 250 new personnel and oversaw all staffing operations.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Shadowed employees to determine accurate description of duties and skills required for each position.
1st Assistant Store Manager
Dollar General Market
Memphis, TN
12.2011 - 12.2015
- Assisted in analysis of store reports to evaluate controllable expenses and overall store performance.
- Managed store to promote clean, neat and easy-to-shop environment.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Wireless Sales Consultant
Phone Express Wireless
Memphis, TN
01.2008 - 12.2011
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Replenished, faced and organized merchandise on shelving.
- Operated product tools, equipment and point of sale terminals.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Increased monthly sales 25% by recommending seasonal buy one get one sales, rebates and limited time offers.
- Activated both contract and pre-paid wireless phones for 15-20 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Education
Associate Of Business Administration - Accounting, Economics, Finance, Entrepreneurship
03.2022 - 03.2024
- Will be Completing professional development in November 2022
High School Diploma - Core 8
08.2005 - 03.2008
Skills
Maximizing profitability
Product and service sales
POS systems
Opening and closing procedures
Hourly shift management
Sales expertise
Cash Handling
Point of sale operation
Microsoft applications proficiency
Cash register operation
HR policies
Sorting and labeling
Recruitment
Conflict management
Full cycle recruiting
Candidate pipeline management
Applicant Tracking Systems
Human resource laws expert
Salesforce expertise
Administrative skills
Job fairs planning
Extensive knowledge of FMLA
HIPAA expert
Timeline
Tennessee College of Applied Technology - Memphis - Associate Of Business Administration, Accounting, Economics, Finance, Entrepreneurship
03.2022 - 03.2024
Staffing Generalist/Resourcer - CareerStaff Unlimited
01.2015 - 09.2022
1st Assistant Store Manager - Dollar General Market
12.2011 - 12.2015
Wireless Sales Consultant - Phone Express Wireless
01.2008 - 12.2011
Saint Ann's Catholic High School - High School Diploma , Core 8
08.2005 - 03.2008