Amanda Baldwin
Assistant Retail Store Manager/ Human Resource Generalist
Mamphis ,TN
Summary
Experienced Retail Store Manager with over 7 years of hands on experience in Employment staffing and Recruitment, and with an Excellent reputation for resolving problems and improving customer satisfaction. I am
seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Staffing Generalist/Resourcer
CareerStaff Unlimited
Jackson , TN
01.2015 - 09.2022
- Advertised job opportunities through attending networking events and posting open positions in social media platforms, 12 different job boards and social media outlets.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Interviewed, hired and mentored over 250 new personnel and oversaw all staffing operations.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Shadowed employees to determine accurate description of duties and skills required for each position.
1st Assistant Store Manager
Dollar General Market
Memphis, TN
12.2011 - 12.2015
- Assisted in analysis of store reports to evaluate controllable expenses and overall store performance.
- Managed store to promote clean, neat and easy-to-shop environment.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Wireless Sales Consultant
Phone Express Wireless
Memphis, TN
01.2008 - 12.2011
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Replenished, faced and organized merchandise on shelving.
- Operated product tools, equipment and point of sale terminals.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Increased monthly sales 25% by recommending seasonal buy one get one sales, rebates and limited time offers.
- Activated both contract and pre-paid wireless phones for 15-20 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Education
Associate Of Business Administration - Accounting, Economics, Finance, Entrepreneurship
03.2022 - 03.2024
- Will be Completing professional development in November 2022
High School Diploma - Core 8
08.2005 - 03.2008
Skills
Maximizing profitability
undefinedTimeline
Tennessee College of Applied Technology - Memphis - Associate Of Business Administration, Accounting, Economics, Finance, Entrepreneurship
03.2022 - 03.2024
Staffing Generalist/Resourcer - CareerStaff Unlimited
01.2015 - 09.2022
1st Assistant Store Manager - Dollar General Market
12.2011 - 12.2015
Wireless Sales Consultant - Phone Express Wireless
01.2008 - 12.2011
Saint Ann's Catholic High School - High School Diploma , Core 8
08.2005 - 03.2008
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