Amanda Ballengee
Kingwood,TX
Summary
Dynamic shift leader with proven expertise in team management, customer service, and training. Skilled in problem-solving and communication, ensuring high standards of service and operational efficiency.
Overview
10
10
years of professional experience
Work History
Shift Leader, Bar Tender, Guest Service
Outback Steakhouse
Wayne Township,, OH
11.2002 - 03.2013
- Supervised team members during busy shifts to ensure consistent service quality.
- Trained new staff on menu items and customer service standards.
- Managed inventory levels to ensure timely supply of restaurant essentials.
- Assisted in resolving customer complaints to enhance guest satisfaction.
- Implemented training programs to develop team skills and efficiency.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints to improve guest satisfaction and loyalty.
- Led and supervised employees to enhance productivity and elevate customer service standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff were properly trained on all aspects of their job duties, including safety protocols.
- Delegated tasks to employees and monitored activities and task completion.
- Adhered to all health code regulations while preparing food items for customers.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Upheld company standards and compliance requirements for operations.
Scheduler, patient record technician
Neurology Diagnostics
Dayton , OH
11.2005 - 02.2008
- Coordinated patient scheduling for neurology appointments and diagnostic tests.
- Managed multiple calendars to enhance physician availability and improve patient access.
- Communicated with patients to confirm appointments and gather necessary information.
- Utilized scheduling software to input and track patient appointments efficiently.
- Maintained accurate records of patient interactions and appointment details in the system.
- Supported front desk operations by assisting with patient inquiries and administrative tasks.
- Fostered teamwork among staff and management to enhance collaboration.
- Documented patient information accurately in electronic health records.
- Managed precertification processes for medical services and procedures.
- Collaborated with healthcare providers to gather necessary documentation.
- Reviewed patient information to ensure accurate precertification requests.
- Communicated with insurance companies to clarify coverage requirements.
- Educated patients about precertification processes and timelines.
- Maintained detailed records of precertification activities and communications to support efficient processing.
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Answered provider inquiries regarding preauthorization requirements and processes.
- Reviewed patient medical records to determine medical necessity for requested services and procedures.
Education
Some College (No Degree) - Criminal Justice
Sinclair Community College
Dayton, OHSkills
- Point of sale systems
- Cash handling procedures
- Customer complaint resolution
- Customer retention strategies
- Staff training facilitation
- Team collaboration
- Resource management
- Organizational skills
- Time management
- Problem solving
- Conflict resolution
- Effective communication
- Verbal communication
- Creative solutions
Accomplishments
- Top preformer of the month and year
Affiliations
- PTA volunteer in Elementary and middle school.
- PTA volunteer for council of PTAs as Treasurer
Timeline
Scheduler, patient record technician
Neurology Diagnostics
11.2005 - 02.2008
Shift Leader, Bar Tender, Guest Service
Outback Steakhouse
11.2002 - 03.2013
Some College (No Degree) - Criminal Justice
Sinclair Community College