Amanda Balliett
Colorado Springs
Summary
Professional with strong background in dispatching and logistics. Skilled in coordinating operations, ensuring timely responses, and maintaining clear communication channels. Focused on team collaboration and adaptable to changing demands. Reliable, organized, and adept at problem-solving under pressure.
Overview
11
11
years of professional experience
Work History
Tow Truck Dispatcher/Operator
Walt's Towing Inc.
08.2023 - Current
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Reduced delays by monitoring traffic conditions and providing alternate routes to tow truck operators.
- Maintained a safe work environment by monitoring driver compliance with safety regulations and protocols.
Truck Driver
Integrity Concrete
05.2018 - 08.2023
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
Overnight Foreman
West Side Fab
07.2016 - 05.2018
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
- Boosted operational efficiency, redesigning processes to eliminate bottlenecks and streamline tasks.
- Streamlined communication between departments, establishing clear channels and protocols.
Night Manager
Arc Thrift Stores
05.2014 - 07.2016
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
Education
No Degree - Applied Science
Pikes Peak Community College
Colorado Springs, COHigh School Diploma -
Doherty High School
Colorado Springs, CO05-2014
Skills
- Dispatch software
- Complaint handling
- Reliability and punctuality
- Patience and calmness
- Stress tolerance
- Strong multitasking
- Troubleshooting
- Crew leadership
- Self-motivation and discipline
- Quick learner
- Organizational proficiency
Timeline
Tow Truck Dispatcher/Operator
Walt's Towing Inc.
08.2023 - Current
Truck Driver
Integrity Concrete
05.2018 - 08.2023
Overnight Foreman
West Side Fab
07.2016 - 05.2018
Night Manager
Arc Thrift Stores
05.2014 - 07.2016
No Degree - Applied Science
Pikes Peak Community College
High School Diploma -
Doherty High School